Norelie UKIt is Already the Choice of Thousands of PeopleOriginally founded in search of a solution to knee problems for family members, Norelie products have found the hearts of people and have already made the lives of thousands easier.This journey is just beginning. Every day we work on new, fun products and to improve our services.
Norelie UK (norelie-uk.com) has 372 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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372 approved reviews, newest moderated first
sea
fast delivery ,,seem to be working great price , customer support is great would recommend
Response from Norelie UKNov 9, 2024
Hi, Thank you so much for your kind words! We're thrilled to hear that you're satisfied with the fast delivery, the product, and our customer support. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. We're here to help!
Cathy
Order number #28357 ordered on 28/10/24 Been in touch with your support who say Evri have them. Tracked them myself through Evri who say still waiting for them Tried tracking through your website using my order number and email address but my order number is not recognised I'm getting really concerned now and would like some answers.
Response from Norelie UKNov 8, 2024
Hi, Thank you for reaching out. We apologize for the inconvenience and understand your concern regarding the tracking confusion. We’ve noted your feedback and have already coordinated with the courier to clarify the tracking status for you. Rest assured, we’re actively working to resolve this and will provide an update directly to you as soon as we have the correct information. Thank you for your patience, and we’re committed to making this right for you.
Julia A.
very good customer support as I accidently bought wrong size. very impressed that they sent me correct size.
Response from Norelie UKNov 7, 2024
Hi, Thank you so much for your kind feedback! We're thrilled to hear that you're happy with the support you received. It's our goal to ensure you have a great experience, and we're glad we could resolve the size issue for you. If you ever need any further assistance, feel free to reach out. We appreciate your support!
Nicol F.
Product arrived in timely fashion. Only time will tell how effective! I had muddled my order and Norelie responded immediately to and addressed the issue very professionally. Would recommend.
Response from Norelie UKNov 6, 2024
Hi, Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that your order arrived on time and that our team was able to assist you promptly with your order mix-up. We completely understand that the true effectiveness of the product can take time, and we hope it provides the relief you're looking for. Should you have any questions or need further assistance during this process, please don't hesitate to reach out. We truly appreciate your recommendation, and we’re here for you if you need anything else.
Mr Don E C.
The service was great. It was delivered quickly, and it was very well packaged and in good working order. Unfortunately, it did not help my knees, but I'm pleased to say Norelie refunded me in full. Had it helped I would have given them 5 stars
Response from Norelie UKNov 5, 2024
Hi, Thank you for your positive feedback regarding our service! We're glad to hear that your order was delivered quickly and arrived in good condition. While we're sorry to learn that the product didn't provide the relief you were hoping for, we appreciate your understanding during the refund process. Your satisfaction is important to us, and we hope you'll consider trying our products again in the future. If you have any questions or need assistance, please don’t hesitate to reach out.
Maria
Very pleased with my purchase
Response from Norelie UKOct 31, 2024
Hi, Thank you so much for your positive feedback! We're thrilled to hear that you are pleased with your purchase. Your satisfaction is our top priority, and it means a lot to us to know that you had a great experience. If you have any questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Sally M.
Is this company a scam ? I’ve emailed a few times now wanting resolution to a problem with the product but they ignore me.i receive Constant emails to get more products through.. I just want my money back now!
Response from Norelie UKOct 31, 2024
Hi, Thank you for reaching out and expressing your concerns. I sincerely apologize for the inconvenience you’ve faced regarding your product and the communication issues. Your feedback is important to us, and we genuinely appreciate your patience. We certainly do not want you to feel ignored or frustrated. I assure you that we are taking your situation seriously, and we will contact you directly to provide a satisfactory resolution regarding your request for a refund. Please know that we are committed to addressing your concerns and ensuring a positive experience moving forward. Thank you for bringing this to our attention. We look forward to resolving this matter for you.
Jackie older D.
The shoe insoles I bought are excellent. Much better than other ones have acquired over the years. Very well designed, supportive and very soft for my feet. I am really surprised!! So much so I have bought three more pairs. Thank you
Response from Norelie UKOct 30, 2024
Hi, Thank you so much for your kind words about our shoe insoles! We're thrilled to hear that they have exceeded your expectations and provided the support and comfort you were looking for. It's fantastic to know that you found them well-designed and soft on your feet. We truly appreciate your loyalty and the fact that you've decided to purchase three more pairs. Your satisfaction is our top priority, and feedback like yours motivates us to keep improving our products. If you have any questions or need assistance with your future orders, please don’t hesitate to reach out. Thank you once again for your support!