Norelie UKIt is Already the Choice of Thousands of PeopleOriginally founded in search of a solution to knee problems for family members, Norelie products have found the hearts of people and have already made the lives of thousands easier.This journey is just beginning. Every day we work on new, fun products and to improve our services.
Norelie UK (norelie-uk.com) has 372 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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372 approved reviews, newest moderated first
Mrs B.
When I queried my order Ardinnes wrote a very prompt & helpul response
Response from Norelie UKJan 10, 2025
Hi, Thank you so much for your kind words! We're thrilled to hear that Ardinnes was able to assist you promptly and effectively. If you have any further questions or need additional support, don't hesitate to reach out. We're always here to help!
Ruth H.
Like a previous reviewer, I also ordered wrong size. As soon as I realised, I rang customer services and spoke to Fab who changed it for me before it was despatched. He did so, and very politely I might add. Thank you.
Response from Norelie UKJan 4, 2025
Hi, Thank you for sharing your experience! We're so pleased to hear that Fab was able to assist you promptly with the size change and that you were satisfied with the service. It's always great to know that our team is able to help with any concerns in a friendly and efficient manner. Your feedback means a lot to us, and we're glad we could resolve the issue for you. If you have any other questions or need further assistance, feel free to reach out. We're here to help! Wishing you all the best with your new items!
Jacky S.
Initially I ordered the wrong size and customer service changed the order before despatch - impressed! Very pleased with my Norelie insoles. I can now wear my Dubarry boots again as my arches are now supported. I bought more insoles so I don't have to keep swapping them around other boots and shoes. I then recommended them to my daughter, who is ordering them.
Response from Norelie UKDec 29, 2024
Hi Jacky Thank you so much for sharing your wonderful feedback! We're so glad we could help with the size change, and it's fantastic to hear that the Norelie insoles have made such a positive difference for you. Being able to wear your Dubarry boots again must be such a relief! We truly appreciate your support, and it's great to hear that you've already recommended the insoles to your daughter – thank you for spreading the word! If you ever need anything else, don’t hesitate to reach out. We’re always here to help! Best wishes, Norelie
Karen T.
I accidently ordered two knee massagers contacted Noralie help center within 15 minutes they sent me a refund absolutely amazing can not wait to try knee massager i have coming if its as good as the service its going to be amazing thank you Noralie so refreshing to deal with a company that puts the customer first well done.
Response from Norelie UKDec 26, 2024
Hi, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our service and that we could assist you so quickly. It's always our priority to put our customers first, and we're glad we could exceed your expectations. We truly appreciate your patience and understanding. We're also excited for you to try the knee massager and hope it brings the relief and comfort you’re looking for. If you need anything else or have any questions, feel free to reach out—we’re here to help!
Linda O.
Fantastic customer service when I made a mistake with my order, I have metal implants in both feet & the insoles are really good support.
Response from Norelie UKDec 26, 2024
Hi, Thank you so much for your kind words! We're thrilled to hear that the insoles have provided you with great support, especially considering your metal implants. It's wonderful to know that we could assist you when there was a mix-up with your order, and we're glad everything worked out well. If you need any further assistance, please don’t hesitate to reach out. We’re always here to help! Wishing you continued comfort and support!
Michelle S.
I needed more support for my insteps after breaking my ankle in the summer. These insoles have been brilliant and I bought more so I could put them in my most used shoes.
Response from Norelie UKDec 26, 2024
Hi, Thank you so much for your wonderful feedback! We’re thrilled to hear that the insoles have been so helpful in providing the support you needed after your ankle injury. It’s fantastic to know that they’ve made such a positive difference for you. We truly appreciate your trust in our products and are delighted that you decided to get more for your most-used shoes. If there’s anything else we can do for you, please don’t hesitate to reach out. Wishing you continued comfort and support!
nick Y.
I have had problems with Morton’s Neuroma on my feet and I was hoping Noreli inserts may help. Unfortunately they made my Neuroma worse, so I stopped using the Norelie inserts and requested a refund. I was told that I should try them for a longer period of time as I still had the 90 day return policy. I continued to use them but they caused more flare ups. I ended up seeing a podiatrist who recommended £300 orthotics - which although expensive have helped. I then proceeded to return my Norelie inserts and was told to save me returning them, I could keep them and they would send me complimentary Soothesocks. However what this really means is NO REFUND just another product. When I stated I wanted a refund Noreli offered me a 30% refund and I could keep the product (which by this time I had thrown away). So I had no choice but to accept this 30% refund. Beware if you are expecting to try these “Risk Free” you MAY NOT GET A FULL REFUND UPDATE 29/12/24 Despite being assured someone would be in contact from Norelie and giving email and phone number - NO CONTACT has been made so far!!
Response from Norelie UKDec 16, 2024
Hi Nick, Thank you for sharing your experience with us. I’m sorry to hear that the Norelie Comfysole inserts didn’t work as expected for your Morton’s Neuroma, and I completely understand your concerns with the refund process. We aim to provide high-quality products and services, and it’s disappointing to hear that your experience didn’t meet our usual standards. Please know that we take your feedback seriously, and we are reviewing your case to ensure we address the situation appropriately. If you’d like, a member of our team can reach out to discuss this further and help explore any other options we might be able to offer. Thank you again for bringing this to our attention, and we hope to find a resolution that works for you. Best regards, Norelie
HARRY
I STRONGLY - DO NOT RECOMMEND THIS COMPANY---- Everything about their hassle-free returns policy is rubbish and doesn't exist! "Our 100% 90-day money-back guarantee policy provides you with a risk-free experience using our products. If, after using our products, you find them unsatisfactory and ineffective in providing relief, we will promptly refund the full amount you paid." The offer of 30%, 50% 60% or free product to the value off, or send back send back to the USA, at your cost, because they don’t have anywhere in the UK, funny how the product is stocked and delivered from the UK. Update - £62.00 to send back to the USA.. Nothing short of unscrupulous, disingenuous, immoral means of trading. Let’s see if I get the 60% of money back.
Response from Norelie UKDec 14, 2024
Hi, We sincerely apologize for the frustration and disappointment you've experienced. We deeply value your feedback and understand your concerns regarding our return policy and your recent interactions with our company. Please be assured that we have escalated your concerns to our relevant team for a thorough review. Once we have the necessary information from your end, we will take immediate steps to address the situation and provide a suitable resolution. Our commitment is to ensure that your experience with us is resolved fairly and to your satisfaction. We will reach out to you directly to make sure we resolve everything in the most appropriate and efficient way possible. Thank you for bringing these matters to our attention. We are determined to make this right.