Norelie UK Reviews | Read Customer Reviews of norelie-uk.com

Norelie UK Reviews | Read Customer Reviews of norelie-uk.com

Norelie UK reviews

372 approved reviews, newest moderated first

Colin R.
Feb 19, 2025
Superb customer service
Superb customer service! My insoles arrived in a much smaller size than I wanted. I simply emailed the company and had such a lovely, immediate reply which sorted the problem completely...and at no cost to me! I only wish other companies were as efficient and friendly. Makes a huge difference! I would strongly recommend this company to anyone!
Response from Norelie UKFeb 19, 2025
Hi, Thank you so much for your wonderful feedback! We’re delighted to hear that you had a positive experience with our customer service team and that we could resolve the sizing issue quickly and at no cost to you. Your kind words truly mean a lot to us, and we’re thrilled to know that our efforts made a difference. Providing efficient and friendly service is at the heart of what we do, and hearing your recommendation encourages us to keep delivering the best for our customers. If you ever need assistance in the future, we’re just an email away!
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Sabs
Feb 12, 2025
I ordered the 3in 1 knee relief pads
I ordered the 3in 1 knee relief pads. The company sent them out straight away using evri as the couriers. A week later I received an email with a photo from evri showing my parcel on the doorstep. I never received the parcel. I contacted evri and besides the automated email , I have had no contact from evri for the past 3 wks. I contacted norelie and I have to say I have never experienced such excellent customer service from any company before. It was the first time i experienced my parcel going missing but norelie quickly made me feel at ease. They sent out the same items again at no extra cost to me. Also through Royal Mail this time. I received the items this morning and cannot wait to try them out. Thank you norelie for your swift excellent 5 star customer service x
Response from Norelie UKFeb 12, 2025
Hi, Thank you so much for sharing your experience! I’m truly sorry to hear about the issue with your original delivery, but I’m delighted that our team was able to assist you promptly and make things right. Your satisfaction is our top priority, and it’s wonderful to know that you felt at ease throughout the process. I hope the 3-in-1 Knee Relief Pads work perfectly for you, and I’d love to hear how they help! If you ever need anything in the future, please don’t hesitate to reach out. Wishing you comfort and relief!
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Debbie B.
Feb 11, 2025
Bunions pain eased and reduced in size
Your insoles have really eased my discomfort from bunion. Thank you so much.
Response from Norelie UKFeb 12, 2025
Hi, Thank you for sharing your experience! I’m so happy to hear that our insoles have helped ease your discomfort from bunions. Knowing that they’re bringing you relief means a lot to us! If you ever need any further assistance or have any questions, please don’t hesitate to reach out. Wishing you continued comfort with every step!
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customer
Feb 11, 2025
Product was great
Product was great, took longer than expected to arrive but was worth the wait
Response from Norelie UKFeb 11, 2025
Hi, Thank you for your kind words! We’re delighted to hear that you’re happy with the product and that it was worth the wait. We truly appreciate your patience and will take note of the shipping timeframe to improve our service. If you ever need anything, please don’t hesitate to reach out. Wishing you all the best!
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Ian M.
Jan 30, 2025
Poor Customer Service - dishonest
Ordered with free shipping BUT they added £3.99 Skip the line charge NOT mentioned until ordered placed - DISHONEST. Ordered 4 days ago still not delivered. No mention of delivery time. Thought I had been scammed as no further advise on when delivery will take place. I now see suppled from China - explains all. The order came from Guangzhou Sorting Centre despite them saying to the contrary. Certainly won’t use them again - clearly managed by amateurs as the site does not easily provide delivery details and adds a shipping charge but calls it something else.
Response from Norelie UKJan 31, 2025
Hi, We sincerely apologize for the lack of updates regarding your order. We understand how frustrating this can be and truly appreciate your patience. Upon checking, your order is already in transit, and we will reach out to you directly with tracking details and the latest status to ensure you receive the right resolution. Additionally, we want to clarify that we are not affiliated with any Chinese company. Our products are originally designed in Europe and sold exclusively through our own website. Please rest assured that we are here to assist you, and we will provide further updates shortly. Thank you for bringing this to our attention.
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James W.
Jan 27, 2025
I have osteoarthritis in my knees and…
I have osteoarthritis in my knees and have pain when walking. I found your knee pads reduced my pain considerably. I am very satisfied with them.
Response from Norelie UKJan 28, 2025
Hi, Thank you for your kind feedback! We’re so pleased to hear that our knee pads have helped reduce your pain and made walking more comfortable. Knowing they’ve made such a positive difference for you means the world to us. Your satisfaction is our top priority, and we’re thrilled that you’ve found relief using our product. If there’s anything else we can do to assist you, please don’t hesitate to reach out. Thank you again for choosing us!
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graham S.
Jan 26, 2025
The Knee heat and vibration treatment …
The Knee heat and vibration treatment device works as well as I hoped it would and would recommend anyone who has arthritic knees to get one or two.
Response from Norelie UKJan 28, 2025
Hi, Thank you for taking the time to share your experience with our Knee Heat and Vibration Treatment Device. We’re thrilled to hear that it’s working as well as you hoped and that it’s making a positive difference for you. Your recommendation means so much to us, and we’re delighted to know that the device is helping with your arthritic knees. If you ever need assistance or have further feedback to share, we’re always here to help. Thank you again for your kind words and support!
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Gail S.
Jan 26, 2025
Good product
I do feel this product is helping regain the sensation and flexibility in my foot. Thank you for all your help.
Response from Norelie UKJan 28, 2025
Hi, Thank you so much for sharing your positive experience with us! We are delighted to hear that the product is helping you regain sensation and flexibility in your foot. Your kind words mean a lot to us, and we’re thrilled to know that we could make a difference for you. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you once again for choosing our product!
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