Norelie UKReviews of norelie-uk.com

Response from Norelie UKJul 30, 2025

Hi there, Thank you for your message, and we sincerely apologize for the trouble you've had reaching us. We understand how frustrating this must be—especially after receiving the incorrect size and not hearing back. Please know that we’re looking into this urgently and will make things right. We truly appreciate your patience and for choosing to order directly from our site. Best regards, Norelie

Response from Norelie UKJul 30, 2025

Hi Pete, Thank you for your positive feedback. We're pleased to hear that you were satisfied with our communication and found value in our pricing. Your support is truly appreciated. Kind regards, Norelie

Response from Norelie UKJul 29, 2025

Hi there, Thank you for reaching out, and I sincerely apologize for the frustrating experience you've had regarding your pending refund. We completely understand how disappointing and inconvenient it must be to wait this long—especially after following up multiple times without receiving proper updates. This is not the level of service we aim to provide, and I'm truly sorry that your experience has fallen short of expectations. You're absolutely right to expect timely communication and resolution, and we acknowledge the delay and the lack of follow-up on our part. Please rest assured that I’ve escalated your case again to our Finance Team and flagged it as urgent. We will be making it a priority to process your promised 50% refund and ensure you receive confirmation as soon as it's completed. Again, I appreciate your patience, and I'm very sorry for the inconvenience caused. If there's anything else I can assist you with in the meantime, please don’t hesitate to let me know. Warm regards, Norelie

Response from Norelie UKJul 26, 2025

Hi Jing, Thank you for your positive feedback. We're very pleased to hear that the massager pillow has been beneficial for your neck and overall comfort. It's always rewarding to know that our products are making a meaningful impact in our customers’ daily lives. We truly appreciate you taking the time to share your experience. Kind regards, Norelie

Response from Norelie UKJul 26, 2025

Hi Umar, Thank you for reaching out and for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you’ve encountered. We understand how disappointing it must be to have your return request go unanswered, especially after multiple follow-ups. This is certainly not the level of service we aim to provide, and we’re truly sorry for the delay and lack of communication. Your feedback has been acknowledged, and we’ve escalated your return request to the appropriate team for immediate attention. You will receive an update as soon as possible. We appreciate your patience and thank you again for bringing this to our attention. Kind regards, Norelie

Response from Norelie UKJul 25, 2025

Hi Jennifer, Thank you so much for your kind words! We're truly glad to hear that your issue was resolved quickly and that your insoles have arrived safely. It means a lot to know that you had a positive experience with our customer service team. We hope the insoles bring you the comfort and relief you're looking for — and if there's anything else we can assist you with, please don’t hesitate to reach out. Wishing you all the best, and thank you again for your thoughtful feedback! Warm regards, Norelie

Response from Norelie UKJul 24, 2025

Hi Tania, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you’ve experienced with your recent order. This is certainly not the experience we want any of our customers to have. We understand the concern regarding the address issue and the lack of updates following your initial message. Please rest assured that we take this matter seriously. Our team will be reaching out to you directly via email to investigate the issue further and provide appropriate support. We appreciate your patience and the opportunity to make things right. Kind regards, Norelie

Response from Norelie UKJul 18, 2025

Hi there, Thank you so much for your kind words and thoughtful feedback. We truly appreciate you taking the time to share your experience — and we're especially grateful for your recommendation to others. We're sorry to hear the knee support didn’t fit as expected due to swelling, but we’re glad our team was able to respond promptly and offer a solution. Please rest assured that your refund is being processed, and it should be completed shortly. If there’s anything else we can do for you in the meantime, please don’t hesitate to reach out. Warm regards, Norelie