It is Already the Choice of Thousands of PeopleOriginally founded in search of a solution to knee problems for family members, Norelie products have found the hearts of people and have already made the lives of thousands easier.This journey is just beginning. Every day we work on new, fun products and to improve our services.
Norelie UK (norelie-uk.com) has 372 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
norelie-uk.com
Website
norelie-uk.com
Category
Wellness & Spa
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: September 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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As soon as I put socks on I felt the difference instantly. The relief was brilliant. Get some if you are suffering with neuropathy then suffer no more. These socks make a massive difference.
Response from Norelie UKAug 20, 2025
Hi,
Thank you very much for your positive comment. We are truly delighted to hear that you felt instant relief and that the socks are making such a positive difference for you. Your feedback means a lot to us, and we’re grateful you took the time to share your experience.
Best regards,
Norelie
MS
marlene S.
it was helpful
it was helpful
Response from Norelie UKAug 20, 2025
Hi Marlene,
Thank you very much for your positive comment. We truly appreciate your kind words and are glad to know that our support has been helpful. Should you need any further assistance, please feel free to reach out to us anytime.
Regards,
Norelie
JC
Jim C.
First class service and have been kept…
First class service and have been kept up to date every step of the way. Now just waiting for delivery to try out the product. Also had a question regarding my order but Cherry replied to me immediately with an answer. Would certainly recommend Norelie UK to any potential customer
Response from Norelie UKAug 19, 2025
Hi Jim,
We truly appreciate your kind words and for sharing your experience with us. It’s wonderful to hear that you’ve been kept updated throughout the process and that Cherry was able to assist you promptly with your question.
We’re delighted to know you would recommend Norelie UK to others, and we look forward to hearing how you get on with your order once it arrives. Please remember that we’re always here if you need any further support.
With gratitude,
Norelie
SU
Susan
Great Customer Services
Unfortunately, I ordered the wrong size of inner sole on-line, and was therefore dismayed to receive a pair which were much too small. When I contacted Norelie Customer Services, Cherry kindly offered to send me a replacement of the correct size for no extra cost, and said I could pass on the smaller size to a friend . Great customer service!
Response from Norelie UKAug 19, 2025
Hi Susan,
We sincerely appreciate you taking the time to share your experience with us. It’s wonderful to hear that Cherry was able to assist you and ensure you received the correct size without any extra cost. We’re so pleased that you were happy with the resolution and our customer service.
Your kind words mean a lot to us, and we’re grateful for your trust in Norelie. Please don’t hesitate to reach out if we can ever be of further assistance.
With gratitude,
Norelie
MY
Mary Y.
After seeing your advertisement for…
After seeing your advertisement for your comfy souls, I decided to give them a try took a while to receive my order but was very pleased with the product. Had it now for two weeks and felt the benefit already so recommend them.
Response from Norelie UKAug 19, 2025
Hi Mary,
We want to sincerely thank you for your wonderful feedback. We’re delighted to hear that after giving our ComfySoles a try, you’re already feeling the benefits in just two weeks. That’s exactly the comfort and relief we hope to bring to our customers.
We truly appreciate your patience with the delivery and are so pleased that the product has met your expectations. Your recommendation means a lot to us—it’s the greatest compliment we can receive.
Thank you once again for trusting us, and please know that we’re always here if you need any assistance or have more feedback to share.
Regards,
Norelie
SA
Sue A.
Do not order from this company
Do not order from this company. I tried to cancel my order within the 24 hrs given and sent emails explaining that I had found the exact same insoles for £6.99 on Amazon. They still posted and over a week later, I still haven’t received them and they have just responded saying they will not give me my money back or even a reduction in price !! Buy straight from Amazon for £6.99 🙌
Response from Norelie UKAug 18, 2025
Hi Sue,
Thank you so much for reaching out and for sharing your honest feedback. I’m truly sorry to hear about your experience and I completely understand how frustrating this must feel.
I’d like to kindly clear up a little misunderstanding — while our insoles may look similar to those you’ve seen on Amazon, the materials and design we use are researched, developed, and sourced directly by us to ensure better durability, comfort, and long-term support. That said, I absolutely want to make sure you feel valued and taken care of.
I’ve personally sent you an email to go through your order details and explore the best possible solution for you. Could you please check your inbox (and maybe the spam/junk folder, just in case) and get back to me there? Once we hear from you, we’ll do our best to get this sorted quickly.
We really appreciate you giving us the chance to make this right, and I’m here to help every step of the way.
Warm regards,
Norelie
JM
janice M.
Don’t order from this company !
I ordered a redrevive cold laser therapy wand and a knee relief 3 in 1 knee massager on the 12th July.
It arrived around 2 weeks later.
In this time my knee had improved and I no longer needed these items.
As it had a 90 day return policy I emailed the company to ask how to return them.
They did not respond so I rang the number to find it was obsolete.
I have not used the items
So I can’t comment on if they work.
I decided to look on trust pilot to see the reviews to find there have been several unsatisfied customers complaining of the same thing.
So basically I think I have been scammed.
I shall be reporting this to the trading standards.
If others feel they want to do the same maybe this company will be investigated.
If someone is thinking of ordering from this company I would encourage you to read the reviews first.
I read some reviews before ordering but found these on trust pilot too late.
I have had an email from Cherry at Norelie today offering me a 20% refund and I can keep the products to pass on to friends !!
I have said no thank you, as stated you can have a refund up to 90 days after delivery of products.
I have asked for a refund.
Let’s see what happens next !
Response from Norelie UKAug 14, 2025
Hi Janine,
I’m truly sorry for the frustration and disappointment you’ve experienced. I want to assure you that we are not a scam—we stand by our products and our commitments. All of our items have the necessary certifications and approvals from relevant agencies before they are released to the market.
I’ve already asked our team to reach out to you directly so we can arrange your return in line with our 90-day policy and get this resolved for you as quickly as possible. Please check your inbox (and spam/junk folder just in case) so we can move forward and fix this together.
Regards,
Norelie
JZ
Julie Z.
Unhappy customer
I wrote the email on norelie website on 7 August and have not heard anything. So I emailed again and nothing, now thinking this is a scam. I want to return the goods which they say on the website you can do within 90 days. I would like to return and get a full refund.
Response from Norelie UKAug 14, 2025
Hi Julie,
I’m truly sorry you haven’t received a reply to your emails—that’s understandably frustrating. We’ve been handling a high volume of inquiries recently, but we’re doing our best to accommodate each one, and your concern is important to us.
I’ve already asked our team to contact you directly so we can arrange your return and process your refund as stated in our 90-day policy. Please check your email inbox (and spam/junk folder just in case) so we can settle this for you as soon as possible.
Regards,
Norelie
