Norelie UK Reviews | Read Customer Reviews of norelie-uk.com

Norelie UK Reviews | Read Customer Reviews of norelie-uk.com

Norelie UK reviews

372 approved reviews, newest moderated first

Mrs C.
Aug 11, 2025
Burnt hand
The wicks flared up even when there was very little showing. The bowl they were in similar to the one in the advertisement, got too hot and burnt my hand when I tried to move it after extinguishing the wicks. Perhaps I did something wrong.
Response from Norelie UKAug 14, 2025
Hi Mrs. Cattanach, I’m so sorry to hear about your experience, and I want you to know we’re genuinely concerned about what happened. Your safety is important to us, and we take this kind of feedback very seriously. I’ve already asked one of our team members to reach out to you directly so we can discuss this in detail and work on resolving the issue for you right away. Regards, Norelie
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Simon B.
Aug 10, 2025
Poor (no) response after purchase
Poor (no) response after purchase. I bought 9-10 and the insoles are too small. Emailed the support line with ALL of my details three times to arrange return. I think that the uk support email may have shut.
Response from Norelie UKAug 11, 2025
Hi Simon, We sincerely apologize for the delay in responding to your enquiry and for the inconvenience this has caused. We understand how frustrating it must be to wait for a resolution, especially after already providing all your details. We’re fixing this right now — we’ve just sent you a direct email so we can arrange the return and resolve the sizing issue without further delay. Please check your inbox (and spam/junk folder just in case) so we can proceed immediately. We truly appreciate your patience and are committed to making this right for you. Warm regards, Norelie
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Roby B.
Aug 7, 2025
Don't buy from Norelie UK
I bought their RedRevive wand which hasn't worked & was told there's a 90 day No questions asked refund policy but nobody answers my emails & their phone line is dead... SCAMMERS.... £120 down the drain... So now Norelie are saying that I've reviewed the wrong company... Is this a joke or some sort of an excuse to get away with their 90 day returns policy?.... Disgusting.... AS you can see they've replied but I STILL haven't received a return address.
Response from Norelie UKAug 8, 2025
Hi, We’re truly sorry to hear about the issues you’ve experienced with your RedRevive wand and the difficulty you’ve had reaching us. We completely understand how frustrating and disappointing this must be, especially when you were counting on our 90-day no-questions-asked refund policy. Please rest assured — we are not scammers. We take your concerns seriously, and we are committed to making this right. To help us resolve this quickly, could you kindly provide your complete order details, including your full name and the email address used for the purchase? This will allow us to locate your order in our system, contact you directly, and provide an appropriate solution. Your trust is important to us, and we want to ensure you are not left feeling dissatisfied. We will do everything we can to fix this for you. Warm regards, Norelie
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Mr S.
Aug 7, 2025
My order has taken between 10-15 days…
My order has taken between 10-15 days to arrive.Bearing in mind the items ordered (in soles to relieve pain) this is unacceptable. I will never use this company again or recommend anybody else to
Response from Norelie UKAug 8, 2025
Hi Mr. Steadman, We’re truly sorry to hear that your order took between 10–15 days to arrive. We completely understand how frustrating this must have been, especially since you were relying on your insoles to help relieve pain. This is far from the experience we want for our customers. Please know that we’ve noted your feedback and shared it with our team so we can work on preventing such delays in the future. We’ve also reached out to you directly via email to offer a goodwill gesture as an apology for the inconvenience. We don’t want you to be left feeling unsatisfied, and we hope to make things right. Your comfort and trust mean a great deal to us, and we would love the opportunity to restore your confidence in our service. Warm regards, Norelie
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Ramesh S.
Aug 1, 2025
Faulty cold laser gun.
My experience has not been good so far.Tring to contact the company with Phone with number provided. No luck. Wrote to support team no luck.I am still waiting for reply. I hope some one can respond from the company.Order num #47800
Response from Norelie UKAug 2, 2025
Hi Ramesh, Thank you for reaching out, and please accept our sincere apologies for the frustration and inconvenience you've experienced. We’re very sorry to hear that you've had difficulty getting in touch with us and that your concerns have not yet been addressed. This is certainly not the level of service we aim to provide. We’ve located your order #47800, and a member of our support team is now personally handling your case to ensure you receive a prompt resolution. You can expect a response shortly. Thank you for your patience, and again, we truly apologize for the delay and any inconvenience caused. Warm regards, Norelie
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Mrs Kathleen B.
Jul 30, 2025
I bought insoles for bunions which did…
I bought insoles for bunions which did not make any difference. I have sent 2 emails with photographic evidence on 17th/24th July asking for refund in line with your 90 day guarantee if not satisfied but they have not been acknowledged. Very disappointing.
Response from Norelie UKJul 31, 2025
Hi Kathleen, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the delay in acknowledging your previous emails and for the disappointment you've experienced. We’re truly sorry to hear that the insoles did not provide the relief you were hoping for, and we completely understand how frustrating it must be to feel ignored—especially after taking the effort to send photographic evidence and refer to our satisfaction guarantee. Thank you again for your patience and for bringing this to our attention. We genuinely value your trust and will do our best to make this right. Warm regards, Norelie
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Elizabeth B.
Jul 30, 2025
Do not buy from this company
Do not buy from this company. Customer service is shocking. Trying to make a return and apart from one reply to my email they are now ignoring me and I’m left with products I now do not need
Response from Norelie UKJul 31, 2025
Hi Elizabeth, Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your recent experience with us. Please accept our sincerest apologies for the inconvenience and frustration you've encountered while trying to arrange a return. It’s incredibly disappointing to know that you've felt ignored after reaching out, and we completely understand how upsetting it must be to feel unsupported, especially when you're left with items you no longer need. This is not the level of service we aim to provide, and we’re genuinely sorry for falling short. We’d like to make things right. I’ve escalated your concern to our team for immediate attention, and we’ll be in touch shortly to help resolve this for you as quickly as possible. Thank you again for your honesty—we take feedback like this seriously and will use it to improve our processes moving forward. Warm regards, Norelie
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Dawn H.
Jul 29, 2025
Return Issues
If the product is perfect, then you are fine but if you need to return the product, it's a nightmare. We might be in the UK and getting the goods from the warehouse here but if you need to return, they don't want to talk to you and then when you do get a response and on the third email confirm that you wish to return the unopened package, the company want it returned to the USA!!!!! - at your expense (or you can just have a 50% refund). This is because the company do not have a returns department in Europe.
Response from Norelie UKJul 30, 2025
Hi Dawn, Thank you for your feedback. We're truly sorry for the frustration caused by the return process. We understand how inconvenient it is, especially with international returns, and we’re actively working on improving this experience. Your concerns are valid, and we appreciate you bringing them to our attention. Best regards, Norelie
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