Noor Qalb Reviews | Read Customer Reviews of noorqalb.com

Noor Qalb Reviews | Read Customer Reviews of noorqalb.com

Noor Qalb reviews

614 approved reviews, newest moderated first

Rebecca
Jul 14, 2026
Drop shipping scam
Misleading information which is illegal. Items stated as handmade in London but they are actually drop shipped from China. I never received my order and the customer service has been shockingly bad with automated responses and no help. I’ll be claiming for an chargeback and reporting to the authorities. Avoid.
Response from Noor QalbJul 15, 2026
Hello, We’re very sorry to hear about your experience and the frustration caused by the delay, the concerns regarding product origin, and the lack of helpful communication. We understand how disappointing it must feel to expect handmade jewellery from London and instead believe it was drop shipped from China, while also not receiving your order after repeated attempts to reach support. Your feedback is taken very seriously, and we want to make this right. Please send us an email through [email protected] with your order details so we can review your case directly and ensure the proper resolution. Your trust matters to us, and we are committed to addressing this promptly with transparency and care. Sincerely, Aisha Customer Support – Noor Qalb
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Ani
Jul 14, 2026
Very bad experience
Very bad experience. Had to send multiple e-mails regarding my order. After one month it finally arrived. However, items are clearly not handmade nor 18k gold. It states steel and honestly looks very cheap. In addition the website stated handmade jewel with the business UK based, yet the order came from a manufacturer in China. I do not recommend and honestly feel really sad that this company lies, whilst clearly selling items in name of Iman.
Response from Noor QalbJul 15, 2026
Hello, We’re very sorry to hear about your experience and the disappointment caused by the delays, the quality concerns, and the confusion regarding the origin of your jewellery. We understand how frustrating it must have been to expect handmade, 18k gold‑plated items and feel let down when they arrived late, appeared different from what was described, and did not meet your expectations. Your feedback is taken very seriously, and we want to make this right. Please send us an email through [email protected] with your order details so we can review your case directly and provide the necessary resolution. Your trust matters to us, and we are committed to addressing this promptly with transparency and care. Sincerely, Aisha Customer Support – Noor Qalb
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SB
Jul 13, 2026
Temu jewellery being sold by this…
Temu jewellery being sold by this seller for ten times the price. Don't bother, just get it from Temu
Response from Noor QalbJul 15, 2026
Hello, We’re very sorry to hear about your disappointment and the concerns raised regarding the quality and pricing of the jewellery. We understand how frustrating it must feel to believe the items are sourced cheaply elsewhere and then sold at a higher price, leaving you dissatisfied with both the product and the value. Your feedback is taken very seriously, and we want to make this right by reviewing your case directly. Please send us an email through [email protected] with your order details so we can look into this further and provide the necessary resolution. Your trust matters to us, and we are committed to addressing this with transparency and care. Sincerely, Aisha Customer Support – Noor Qalb
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Sadaf B.
Jul 13, 2026
Terrible quality, service and the blatant dishonesty
Palestine map bracelet review; Firstly i bought the item believing it was handmade in the UK however tracking showed it to be coming from China. Customer service reassured me that it was not made in China. Within weeks one part of the bracelet began to discolour and now the entire bracelet looks like cheap tac. The bracelet has also broken making it useless. Quality zero Appearance good for around 2 weeks and that is it. Terrible quality, service and the blatant dishonesty is disgusting. I do not want a replacement. I want my money back!
Response from Noor QalbJul 15, 2026
Hello, We’re very sorry to hear about your experience and the disappointment caused by the bracelet’s discolouration, breakage, and the concerns regarding its origin. We understand how frustrating it must have been to expect a handmade, durable item and feel let down by both the quality and the communication. Your feedback is taken very seriously, and we want to make this right by ensuring you receive a full refund as requested. Please send us an email through [email protected] with your order details so we can review your case directly and process the refund promptly. Your trust matters to us, and we are committed to addressing this with transparency and care. Sincerely, Aisha Customer Support – Noor Qalb
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SimpleNorthernTruth
Jul 12, 2026
Sadly similar experience to some other…
Sadly similar experience to some other reviewers. I also purchased multiple items for gifts in the current closing down sale (?) , they advised at point of sale items would arrive within a few day however they arrived much later and too late for the intended purpose. They would not allow me to return and refund, instead offered a partial refund by way of apology which I accepted (no alternative option) Despite chasing multiple times this still hasn't materialised. Hopefully they will honour their promise at some stage and I can reflect that on here. Its rather concerning that none of the statements made about the lack of authenticity in the Noor Qalb story or its products have been properly responded to?!?
Response from Noor QalbJul 12, 2026
Hello, We’re very sorry to hear about your experience and the disappointment caused by the delays, the missed purpose of your gifts, and the unresolved partial refund. We understand how frustrating it must have been to wait longer than expected, feel let down by the return and refund process, and not receive the promised resolution despite following up multiple times. Your feedback is taken very seriously, and we want to make this right. Please send us an email through [email protected] with your order details so we can review your case directly and ensure the partial refund is properly processed. Your trust matters to us, and we are committed to addressing this promptly with transparency and care. Sincerely, Aisha Customer Support – Noor Qalb
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FC
Jul 11, 2026
Scam
Ships from China despite stating hand made in UK, extensive use of fake reviews and AI in marketing, and has been 'closing down ' for a year now.
Response from Noor QalbJul 12, 2026
Hello, We’re very sorry to hear about your disappointment and the concerns raised regarding your order and our business. We understand how frustrating it must feel to question the origin of the products, the reviews, and the way our story is presented. Your feedback is taken very seriously, and we want to make this right by reviewing your case directly. Please send us an email through [email protected] with your order details so we can look into this further and provide the necessary resolution. Your trust matters to us, and we are committed to addressing this with transparency and care. Sincerely, Aisha Customer Support – Noor Qalb
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Numrah Z.
Jul 10, 2026
Firstly
Firstly, it arrived very late. Secondly, on their website they claim that it’s tarnish free. Mine tarnished in two weeks!!!! It is not even gold plated! On their website there’s a link that says “how to claim” guess what? That link leads you to nothing! Do not waste your halal earnings in this haram business! Hope Noor Qalb you get what you deserve!!!
Response from Noor QalbJul 12, 2026
Hello, We’re very sorry to hear about your experience and the disappointment caused by the late delivery, the tarnishing of your jewellery, and the broken link on our website. We understand how frustrating it must have been to expect tarnish‑free, gold‑plated jewellery and feel let down by both the product and the communication. Your feedback is taken very seriously, and we want to make this right. Please send us an email through [email protected] with your order details so we can review your case directly and provide the necessary resolution. Your trust matters to us, and we are committed to addressing this promptly with transparency and care. Sincerely, Aisha Customer Support – Noor Qalb
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Benish T.
Jul 10, 2026
The items were shipped from China and…
The items were shipped from China and after checking them with my jeweller, they were not 24k plated and the quality was very poor. Temu has the identical items for £3.00 each. No prizes for guessing Noor Qalb is ordering from there seller there and branding it, possibly paying £1.50 each for them and charging us a bare minimum of £20 each. What a way to get rich, I’ll try it too and order and create a site with some of these but I’ll only charge £5 an item.
Response from Noor QalbJul 12, 2026
Hello, We’re very sorry to hear about your disappointment and the concerns raised regarding the quality and value of your jewellery. We understand how frustrating it must have been to expect 24k plated jewellery and feel let down by the material and pricing. Your feedback is taken very seriously, and we want to make this right by reviewing your case directly. Please send us an email through [email protected] with your order details so we can look into this further and provide the necessary resolution. Your trust matters to us, and we are committed to addressing this with transparency and care. Sincerely, Aisha Customer Support – Noor Qalb
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