Noor Qalb Reviews | Read Customer Reviews of noorqalb.com

Noor Qalb Reviews | Read Customer Reviews of noorqalb.com

Noor Qalb reviews

Showing 3 reviews with 2 stars · Clear filters

Ana C.
Jun 30, 2026
I ordered an Arabic necklace a while…
I ordered an Arabic necklace a while ago for Eid. I was told it would arrive in time, however it didn’t. When I asked them for a refund I was told they couldn’t give me one so I had to go through the bank. I recently recieved the item and the necklace wasn’t even in Arabic. So disappointed and will never ever order again!
Response from Noor QalbJul 1, 2026
Hello, We’re very sorry to hear about your disappointment and the difficulties you experienced with your Eid order. We understand how frustrating it must have been to wait for your necklace, only to feel let down by the timing and the design. Your feedback is taken very seriously, and we want to make this right. Please send us an email through [email protected] with your order details so we can review your case directly and provide the necessary resolution. Your trust matters to us, and we are committed to addressing this properly. Sincerely, Aisha Customer Support – Noor Qalb
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Chelsea
Jun 1, 2026
Cheap tarnished drop shipped jewellery from China
Beyond disappointed at the quality of their “tarnish free” jewellery, it is simply cheap costume jewellery shipped from china. I am certain it is Ali Baba/Temu drop shipping and that I’ve had wool pulled over my eyes Wore my Palestinian bracelet twice and already the silver is rubbing off very quickly, these were originally priced at £99.99 reduced to £19.90 which is still insanely expensive for what turned out to be costume jewellery. It genuinely feels like this business is designed to trying to take advantage of the Ummah and those wanting to support our brothers and sisters in Palestine, I’m SO regretful of my purchase and wish I’d gone elsewhere.
Response from Noor QalbJun 16, 2026
Hello, We’re very sorry to hear that your experience with our jewellery left you disappointed and feeling regretful. We understand how upsetting it must have been to expect tarnish‑free pieces and instead feel let down by the quality and pricing. Your concerns about trust and transparency are important to us, and we take them seriously. Please allow us the opportunity to review this directly with you so we can better understand the situation and work toward a resolution. Send us an email through [email protected] for further assistance and resolution. Sincerely, Aisha Customer Support – Noor Qalb
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Lucy R.
May 29, 2026
Quality is very bad
Customer service is good, prompt response. The chain broke in the first week waiting for a replacement. They don't offer refunds. But the product quality is very bad, it is very light. It came in a cheap looking pouch. I ordered a few and didn't know which was which had to take it to someone who reads arabic. How is the lifetime guarantee fulfilled if the company is closing down? And they been closing down for months it's a scam. Just buy from Temu for £2
Response from Noor QalbJun 16, 2026
Hello, We’re sorry to hear about your disappointment and understand how frustrating this experience must have been for you. Please know that we take product quality and customer trust very seriously, and we’d like the chance to address your concerns directly. Your feedback matters, and we want to work with you to find a resolution that restores your confidence in us. Send us an email through [email protected] for further assistance and resolution. Sincerely, Aisha Customer Support – Noor Qalb
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