FAITH YOU CAN WEAR, HERITAGE YOU CAN TRUSTOur jewelry is designed to help you carry your faith with meaning and pride — pieces that honor your heritage while fitting your modern life.But what sets Noor Qalb apart is why we exist.When you choose our jewelry, you're wearing faith beautifully, standing with Palestine, and helping feed families through Share The Meal.This is more than jewelry. This is faith with purpose.
Noor Qalb (noorqalb.com) has 614 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
noorqalb.com
Website
noorqalb.com
Category
Jewelry & Watches
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Die ware kommt aus China, die Lieferzeit Stimmt nicht wie angegeben - dementsprechend sind die Preise für das Produkt überteuert - Nie wieder - Vorsicht ist geboten
Response from Noor QalbOct 24, 2026
Hello,
We’re sorry to hear that your experience has left you feeling disappointed. We understand how frustrating it is when a delivery takes longer than expected, especially when the timeframe provided at the time of purchase influences your decision. We also understand your concerns regarding the product’s origin and whether the price reflects the value you expected. Your feedback is important to us, and we’d appreciate the opportunity to look into your order and better understand what happened.
Please contact us at [email protected] with your order-related details so we can investigate your concerns and work toward a resolution. We want to make sure your feedback is taken seriously and that your experience receives the attention it deserves.
Best,
Aisha - Customer Care
MO
Mota
I made a purchase with over than 50 USD…
I made a purchase with more than 50 USD but i didn’t get confirmation order and they didn’t solve my problem. Its a total scam . Be careful!
Response from Noor QalbOct 23, 2026
Hello,
Thank you for taking the time to share your feedback. We completely understand your frustration and sincerely apologize for the concern and disappointment this situation has caused.
We acknowledge your concern regarding the payment made without receiving an order confirmation and your feeling that the issue was not resolved as expected. We understand how worrying this can be, especially after spending your hard-earned money.
We would greatly appreciate the opportunity to investigate this matter further and assist you in locating your order or payment details. Please reach out to us at [email protected] so our team can review the situation in detail and work toward a satisfactory resolution.
Your feedback is important to us, and we would welcome the chance to address your concerns and improve your experience with Noor Qalb.
Best,
Aisha - Noor Qalb
AM
Amiee
CHEAP METAL, DARK GREY NOT SILVER
Please be warned… if you’re buying jewellery in ‘silver’, it’s not silver in colour. It is dark grey because it’s cheap metal, not sterling silver.
Had I known this I would not have purchased the jewellery.
Looks very cheap and took a long time to arrive because it came from China.
Response from Noor QalbOct 23, 2026
Hello,
Thank you for taking the time to share your feedback. We completely understand your disappointment and sincerely apologize that the product did not meet your expectations.
We acknowledge your concerns regarding the color, material appearance, and delivery time. We understand how frustrating it can be when a product differs from what you expected, especially after waiting for your order to arrive.
We would greatly appreciate the opportunity to review your concerns in more detail and work toward a satisfactory resolution. Please reach out to us at [email protected] so our team can investigate the matter further and assist you accordingly.
Your feedback is important to us, and we would welcome the opportunity to address your concerns and improve your experience with Noor Qalb.
Best,
Aisha - Noor Qalb
MA
malika
Attention ARNAQUE
Attention ARNAQUE. FUYEZ !!!Produit de Chine rien à voir avec ce que le site promet. Jai reçu une bague dont la gravure n'a rien à avoir avec de la calligraphie arabe, qualité médiocre made in China. Le service client ne veut pas procéder au remboursement et ignore totalement mes mails. Ce site fait croire qu'il est en liquidation pour fermeture définitive mais il n'en est rien. Une plateforme chinoise qui trompe les clients et une que avez payez vous ne pretendrez a aucun echange ou remboursement.
Response from Noor QalbOct 21, 2026
Hello,
Thank you for taking the time to share your feedback. We completely understand your disappointment and sincerely apologize that your experience did not meet your expectations.
We acknowledge your concerns regarding the product quality, the design of the ring you received, the refund process, and the overall experience with your order. We understand how frustrating it can be when a product does not align with what you expected, and we appreciate you bringing these concerns to our attention.
We are also sorry to hear that you feel unsupported in resolving the matter. Customer satisfaction is very important to us, and we would greatly appreciate the opportunity to review your concerns in detail and work toward a satisfactory resolution.
Please reach out to us at [email protected] so our team can further investigate your case and assist you accordingly.
Best,
Aisha - Noor Qalb
AB
Abz
I am writing to make a formal complaint…
I am writing to make a formal complaint regarding your advertising and the claims you have made about your product.
Your advertisement gave the impression that the product was manufactured in a factory in London. However, I have discovered that the product actually comes from China. If your advertisement is misleading customers about where the product is manufactured, this is unacceptable and raises serious concerns about the honesty and transparency of your business.
I am extremely disappointed, particularly because your company presents itself as a Muslim business. I expect honesty, integrity and fair dealing from any company, regardless of its religious identity.
I require a clear explanation of why the product’s origin was represented in this way, along with an appropriate resolution, including a full refund if applicable.
If this matter is not resolved satisfactorily, I am prepared to escalate my complaint to the relevant UK consumer protection authorities and consider legal action regarding any misleading claims.
Please treat this letter as a formal complaint and respond within 14 days.
I look forward to your response.
Response from Noor QalbOct 21, 2026
Hello,
Thank you for taking the time to share your feedback. We completely understand your concerns and sincerely appreciate you bringing them to our attention.
We acknowledge your concerns regarding the information presented about the product's origin and understand why this has affected your trust and confidence in your purchase. We also appreciate your honesty regarding your expectations around transparency, communication, and overall customer experience.
We are sorry to hear that your experience has left you feeling disappointed. Customer trust is extremely important to us, and we would greatly appreciate the opportunity to review your concerns in detail and provide clarification where needed.
Please reach out to us at [email protected] so we can investigate the matter further, review your order, and work toward a fair and satisfactory resolution.
We value your feedback and would welcome the opportunity to address your concerns and improve your experience with Noor Qalb.
Best,
Aisha - Noor Qalb
NA
Nayna
Misleading charity claims
I brought bracelets from Noor Qalb because at the time their website stated they were in partnership with SharetheMeal and the UN World Food Programme, claiming they had funded 36,000 meals since October 2023, and that that every order provided a meal to Palestine. Those claims were a significant reason I chose to buy from them.
After purchasing I did some due-diligence and can confirm:
1. Noor Qalb do not have a partnership with SharetheMeal or the UNWorld Food Programme.
2. The claim on their website that they donated a meal for every order since October 2023 was not true, actual donations were a tiny fraction of their order volume.
3. Noor Qalb was not authorised to use the logo's of SharetheMeal and/or UNWorld Food Programme.
They have since been contacted by SharetheMeal and have now removed their claims of any partnerships, the logo’s, and the number of meals provided.
Their website now says "Part of every order is donated to families in Palestine" - however Noor Qalb do not specify which charity, what percentage is donated, nor any evidence supporting this new claim.
The company made mis-representations on their website regarding donations they were making. If they have been misleading on this, then one must ask what is a true and fair reflection on their website including the quality/materials used in their products.
Personally I would steer well clear of this online retailer. I do not believe items are handmade in London from the packaging it arrived from overseas. Furthermore, the Closing down sale is a marketing ploy that is on repeat every few month.
Spend on reputable companies, Noor Qalb are dishonest in how they operate.
Response from Noor QalbOct 21, 2026
Hello,
Thank you for taking the time to share such detailed feedback. We completely understand your concerns and sincerely appreciate you bringing them to our attention.
We acknowledge that your purchasing decision was influenced by the information and mission presented on our website, and we understand why the concerns you've raised regarding charitable contributions, promotional messaging, product origins, and overall transparency have impacted your confidence in our brand.
We are sorry to hear that your experience has left you feeling disappointed and distrustful. Customer trust is extremely important to us, and we take feedback such as yours seriously.
We would greatly appreciate the opportunity to discuss your concerns further, review your order, and provide any clarification we can. Please reach out to us at [email protected] so our team can investigate the matter in detail and assist you further.
Your feedback is important to us, and we would welcome the opportunity to address your concerns and work toward a resolution.
Best,
Aisha - Noor Qalb
MY
MyraBrigante
Misleading Information, Contradictory Claims and Terrible Customer Service
I ordered two personalised necklaces from Noor Qalb, one for myself and one for my daughter. What should have been a straightforward purchase has turned into an incredibly frustrating experience.
Firstly, I specifically asked whether the necklaces were coming from China because of the lengthy delivery times. I was categorically assured by Marissa, who claimed to help run the company, that the necklaces were made in their London studio and NOT in China.
However, when I checked the tracking information, it showed international shipping movements, customs clearance and an international flight departing. When I questioned this, I received vague explanations rather than a straightforward answer about where my order was actually coming from.
The dispatch information was equally contradictory. I was initially told my necklaces had shipped that morning and would arrive soon. Then I was told they had shipped on Saturday 10 October, despite the tracking initially showing only that shipping information had been received.
To make matters worse, the website did not clearly specify that the necklaces were gold plated stainless steel rather than solid gold. I only discovered this after explicitly asking.
What frustrates me most is the complete lack of accountability. Every time I questioned an inconsistency, I received another apology, another explanation or was redirected to customer support.
I shouldn't have to investigate a company's claims to establish whether I'm being given accurate information.
I've now requested a full refund because I've completely lost confidence in this business.
My issue isn't simply the delivery delay. It's the lack of honesty, transparency and accountability.
If you're considering purchasing from Noor Qalb, I strongly recommend asking exactly where your jewellery is manufactured, what materials you're actually paying for and where your order will be dispatched from.
Based on my experience so far, I would not recommend this company. Extremely disappointing.
Response from Noor QalbOct 19, 2026
Hello,
Thank you for taking the time to share such detailed feedback. We completely understand your frustration and sincerely apologize that your experience has left you feeling disappointed and concerned.
We acknowledge your concerns regarding the information you were provided about manufacturing, shipping, delivery timelines, product materials, and the communication you received throughout the process. We understand how frustrating it can be when expectations are not aligned with your experience, especially when you feel that your questions have not been addressed as clearly as you would have liked.
At Noor Qalb, we value transparency and customer trust, which is why we genuinely appreciate you taking the time to outline your concerns in such detail. We are sorry to hear that this experience has affected your confidence in our business.
We would greatly appreciate the opportunity to review your case further and discuss your concerns in detail. Please reach out to us at [email protected] so we can investigate the matter thoroughly and work toward a fair resolution.
Your feedback is important to us, and we would welcome the chance to restore your confidence in Noor Qalb.
Best,
Aisha - Noor Qalb
LO
Lockerflocker
Fake Seite
Fake Seite. Die wahre ist aus China auf der Seite stimmt garnix. Kauft da ja nix ein. Habe jetzt grosse Probleme. Bei Paypal muss ich hier rum streiten
Response from Noor QalbOct 18, 2026
Hello,
Thank you for taking the time to share your feedback. We completely understand your frustration and are sincerely sorry to hear that you've had such a difficult experience.
We acknowledge your concerns regarding your order, the information provided on the website, and the challenges you are currently facing with the PayPal dispute process. We understand how stressful and frustrating this situation must be for you, especially when you feel that your expectations were not met.
We would greatly appreciate the opportunity to review your case in detail and better understand what has happened. Please reach out to us at [email protected] so our team can investigate your concerns further and work toward a satisfactory resolution.
Your feedback is important to us, and we would welcome the opportunity to assist you and address the issues you've raised.
Best,
Aisha - Noor Qalb
