Noor QalbReviews of noorqalb.com

Response from Noor QalbOct 17, 2026

Hello, Thank you for taking the time to share such detailed feedback. We are truly grateful for your honest review and delighted to hear that you love your necklace and the way your name and your husband's name were beautifully brought together in the design. We completely understand your concerns regarding the delivery time and sincerely appreciate your patience throughout the process. We acknowledge that waiting over two weeks for a special piece can be frustrating, and we value your feedback regarding the importance of improving delivery times and setting clear expectations for our customers. We're also pleased to hear that you have no complaints about the necklace itself and that you are happy with both the design and overall appearance. It means a great deal to know that the finished piece met your expectations. We would love the opportunity to make your experience a complete 5-star one. As you continue to enjoy your necklace, we would be grateful to hear your thoughts on its durability and wear over time. Your feedback helps us continue improving and serving our customers better. As a token of our appreciation, we would love for you to reach out to us at [email protected] for a special gift, surprise, and extended appreciation. Best, Aisha - Noor Qalb

Response from Noor QalbSep 29, 2026

Hello, Thank you for taking the time to share your feedback. We completely understand your disappointment and sincerely apologize that your experience did not meet your expectations. We are pleased to hear that you found the Arabic names beautiful, but we understand your concerns regarding the earrings and that they did not appear as expected compared to the photos. We also recognize how frustrating it must have been to receive duplicate names when you were trying to order more than four names and felt that the website contributed to the confusion. Additionally, we are sorry to hear that you felt unsupported during your interactions with customer service. We understand how important clear communication and assistance are, especially when trying to resolve an issue with a personalized order. We would greatly appreciate the opportunity to review your case in more detail and work toward a satisfactory resolution. Please reach out to us at [email protected] with your Order Number and any additional information regarding the duplicate names and product concerns. Our team will be happy to further check and track your order, investigate what occurred, and explore how we can improve your experience with Noor Qalb. Your satisfaction is important to us, and we would welcome the chance to make things right. Best, Aisha - Noor Qalb

Response from Noor QalbSep 12, 2026

Hello, Thank you for taking the time to share your feedback. We completely understand why this situation may not have sat well with you, and we sincerely appreciate your honesty. We are sorry to hear that the delay in receiving your order, combined with the continued operation of our store, led to concerns about the promotion you referenced. We recognize how important transparency is, and we never want our customers to feel disappointed or misled. We would love the opportunity to review your experience in more detail and address any concerns you may still have. Please reach out to us at [email protected] with your Order Number and any additional information regarding your purchase. Our team will be happy to further investigate your order history, provide clarification where needed, and explore how we can make your experience with Noor Qalb a truly positive one. Your satisfaction is very important to us, and we would appreciate the chance to restore your confidence in our brand. We look forward to hearing from you and working toward a resolution that fully addresses your concerns. Best, Aisha - Noor Qalb

Response from Noor QalbSep 1, 2026

Hello, Thank you for sharing your honest feedback with us. We’re glad to hear that you liked the necklace, but we sincerely apologize that the quality did not meet your expectations. We understand how important it is for our jewellery to reflect the highest standards, and we take your comments seriously as we strive to improve. Please know that our team is reviewing this matter to understand what went wrong and to correct our lapses. For us to check further and provide a proper resolution, kindly send us your Order Number or Email Address at [email protected], or through the requested more information. We are committed to ensuring your experience is properly addressed and that future orders meet the quality you expect. Sincerely, Aisha Customer Support – Noor Qalb

Response from Noor QalbAug 15, 2026

Hello, Thank you for sharing your honest feedback with us. We’re glad to hear that you found the jewellery pieces beautiful, but we’re truly sorry that the quality and delivery experience did not meet your expectations. We understand your concerns about the chain, the delivery timeline, and the tracking process, and we regret that these left you feeling uncertain. Please know that we take your comments very seriously. We will review this carefully with our team to ensure improvements in both product quality and shipping transparency. We also want to reassure you that our commitment to supporting Palestine is genuine, and your trust in this mission means a great deal to us. We appreciate your patience and the chance to learn from your experience. Thank you for giving us the opportunity to improve. Sincerely, Aisha Customer Support – Noor Qalb

Response from Noor QalbAug 7, 2026

Hello, Thank you for sharing your detailed feedback. We sincerely apologise for the frustration and disappointment you’ve experienced with your order. We understand how upsetting it must feel to face delays, unclear tracking updates, and concerns about cancellation and refund policies — especially when you expected express service. We regret that our communication and website messaging did not meet your expectations. Please know that we take these concerns very seriously. We are reviewing both our fulfilment process and how we present information online to ensure greater clarity and transparency for our customers. Your trust matters greatly to us, and we want to make this right. Please reach out to our customer support team directly with your order details so we can provide a clear update on your shipment and discuss a suitable resolution. Sincerely, Aisha Customer Support – Noor Qalb

Response from Noor QalbAug 4, 2026

Hello, Thank you so much for sharing your experience. We’re delighted to hear that your issue was resolved almost immediately and that everything was handled quickly and easily. Providing attentive and efficient support is very important to us, and we’re glad we could make the process smooth for you. Your feedback inspires us to continue delivering not only high‑quality jewellery but also reliable customer care whenever our customers need it. Sincerely, Aisha Customer Support – Noor Qalb

Response from Noor QalbJul 29, 2026

Hello, Thank you so much for sharing your feedback. We’re delighted to hear that you found the jewellery beautiful, appreciated the quick delivery, and loved the lovely packaging. It’s wonderful to know you’re really happy with your purchase — that means a lot to our team. Your kind words truly encourage us to keep delivering meaningful, high‑quality pieces with attentive service for every customer. As our valued customer, please feel free to send us an email at [email protected] — we might have something special for you. Sincerely, Aisha Customer Support – Noor Qalb