NOMATICReviews of nomatic.com

Nomatic's Bags are the best bags I have ever used. I have ended up buying one of each because of how functional they all are. The Customer service was extremely helpful with my concerns and needs. Again, I've been nothing but impressed with the quality of bags and service from the company.

Excellent company. Tremendous products. Great customer service.

I just purchased a Nomatic 40L online based on the marketing and their website reviews. Overall it was what I expected it to be, but 50% expensive compared to other high end backpacking bags. I still bought it, used it on one round trip flight within Canada, and the chest strap pulled off. I hadn’t even realized it was gone and that it was just clipped on so it could slide. Sent an email and never heard back. This is not the end of the world, but when a company markets theirs as the best, they better stand behind it. The chest strap would cost them maybe $5 in warranty, but just crickets from them. I am traveling Europe now and had to buy a competitive brand for comfort and weight. I am 35 days and bought another 40L backpack. Out almost $400 CAD and no chest strap. Will not recommend this bag. I can put up with faults in products, providing the company stands behind them. Not from guys who hide to save every penny on warranty. Sad day guys...to big to fast and you lost your pride along the way.

Nomatic are essentially liars. Avoid this company. Things break on this backpack and the generous-sounding warranty and support is completely bogus. Here is what they wrote to me: "Take your bag to a seamstress to be fixed." Incredibly rude and lack of help. I bought it directly on their web site, so this review IS from a bona fide purchaser. The rude message was from Jason S. from the Nomatic support team. Avoid these guys.

I was really excited for the backpack for it seamed it really solved many inconveniences of regular backpacks and I loved it when I got it. However after a year of use I take it back. For all non americans, the paper compartment is pretty much unusable. My documents are now all damaged. For a while I didnt know why but then i found out americans use not only different measurements but also different paper formats... God... Wider and shorter (and mathematically inferior). So standard international A4 paper does not entirely fit there. Please dont promote it internationally if you dont honor international standards... And if someone asks just why do we even care what systems and formats america uses, there you have it. It is well suited for 15'' laptop, but not its charger. They basically thought just about macbooks and omitted others. There is a very well thought out pocket for the notebook but there is no suitable pocket for a 90W adapter and its power cord. You basically end up putting them together into the "keyboard" pocket which is too deep for it. After some time I started hating it more and more. Guess what, outside US macbooks are minority... Those two things were my priority and its disappointing it didnt meet these expectations. This is not what I think of going all around the world to design the perfect backpack...

I recently purchased a travel pack from Nomatic with the hip straps, unfortunately the bag does not have the loops necessary to connect to hip straps. I've attempted three calls and three emails. Nomatic neglected to answer either of these. I waited Five days the auto response asked for 24-48 hours for a response. After 5 days, I initiated my return process. Luckily, it appears Nomatic makes money either way, as they won't pay return shipping for the defective product. I will be going on my vacation next week with my new osprey 40 liter bag. Nomatic has lost a customer. I found their bags to be unique, and I looked forward to using them. I hope as this company grows they attempt to improve customer service. As a side note in the time I waited for a response to my dilemma with the bag Nomatic was able to launch a new product 30 Liter bag and send me several emails for discounts and new product announcements. Sad customer service

I was part of the original crowd funding customers back in 2017 and was so excited when I finally received my bag. It has gone to countless countries with me and I believe over 40 trips in the last 18 months. Definitely as advertised, I could go on almost a week’s travel with this backpack and never had issues as a carry on. More recently, I had ordered a compression cube and a toiletries bag. The order was suppose to come before Christmas and when Christmas came and gone, I reached out to Nomatic. Their response was immediate and were very apologetic. I was refunded my shipping right away with the product expected to receive soon. Five stars for its customer service. Really set a bench mark on how some other crowd funding companies need to be like.

Good bag designs with excellent features. I've previously purchased 2 travel bags, of which one joined me on trips to Bahrain, Singapore and Uganda. Last week I got my messenger bag for my laptop and essentials. It's a good design with many useful features. There are 2 flies in the ointment, one is the shipping agent used isn't reliable and the second is the keyring broke on the first pull (not a major issue as I'd never use it, though I think a bag of this stature deserves all components to be of good quality).