NOMATICReviews of nomatic.com

I had a product shipped which was missing a clip. Nomatic customer service quickly responded and sent me a replacement. Helpful, respectful customer service.

I am an sports official and I have the 40L carry bag it works great I can carry two uniforms , shoes and two days change of clothes. Best way to travel when you fly... everything has a place. I liked the first bag so much I also bought the back pack for day trips. Both are great bags. The best part is when the zipper malfunction they sent me a replacement bag. They have great customer service and a great product. TN

I wish I can give this 4 star or higher because I believe in the company, seeing great reviews from lots of people has convinced me to buy a product from them. I ordered a McKinnon Camera Pack on March 1st along with a accessory case with cosmetic defects with Route Package Protection, I have since received the accessory case but I still have not receive updates or the status on the McKinnon Backpack, I reached out to see if there was any problems with my order but answers I got back were really vague, one of the members said they'll check in with their warehouse and get my order out asap to me and if I still haven't receive any updates in 32 hours feel free to contact them again. Well unfortunately I didn't receive any so I reached back to them and it took a few tries before I got responses back, and answers I got were again vague or unrelated to my order. I was so excited to have a camera bag that a lot of people is so hyped about and that I can use it when I travel to places, but I haven't received it. There are so many great reviews and I truly feel happy for the people that got a great experience, but unfortunately on my end I didn't get a great experience with the customer service. Its been two weeks now and I am quite bummed out and sad because I was so excited when I place the order. I truly hope that it is just delayed because of Covid-19 but I hope I receive my package soon with the package protection service I purchased.

My recent experience with Nomatic’s customer service is further proof why I am completely brand loyal — and I am not loyal to many brands. I have supported them since their 1st Kickstarter campaign for their wallet and I currently own 5 of their bags and am excited to receive their newest 37L Navigator roller bag. As a professional photographer, my bags have been put through meat-grinding weather and travel conditions and they have yet to come close to failing. If they make it, I will buy it. Here’s a new product idea: an airline-approved, under seat collapsible animal carrier/roller bag. I really need one of those. My little man is small, but he weighs like he’s a lead balloon.

Love the product! Truly a buy it for life bag. Enjoyed it so much that I even bought their fanny pack 2 years later

I purchased a Travel Pack from the biggest name in online shopping only to discover it was the older style. The website was misleading. Regardless, I sent it back and made a "bundle" purchase directly from NOMATIC. I haven't received it yet, but after looking at the older style, I am positive I will be happy with the quality and style of the "new" bag. Here's the interesting part, as I "assembled" and purchased the original bundle, there were a couple of Items that were not available to order. Two days later, they were! I was aggravated to say the least. I initiated a chat with a NOMATIC representative (Brie O). I expressed my disappointment and she allowed me to purchase the two re-stocked items plus add another one, all at the bundle price. I could have returned the other items, but at the bundle price, I will keep them. I trust my great relationship with NOMATIC will continue. Keep up the great work. Thanks again Brie!

Haven't received my bag yet... and I'll return and write my review... but had a couple of small problems with the invoice that were handled within a few hours by their customer service teams, professionally and expeditiously! Your support has been friendly and wonderful. Thanks so much!

I have purchased over a half dozen unique products from Nomatic, including travel gear, a backpack, notebooks and more. Their product quality is superb and I believe it matches their prices in all the products I have purchased so far. I have had to reach out to customer service on one occasion and I received a response and resolution the same day, so this was only makes me comfortable doing business with them again in the future.