NomadinternetReviews of nomadinternet.com

Dec 2022 my service stop the same as everyone else. Ordered and received one of their new Air modems at a legends discount and had to start a new account. After I was billed in Dec 2022 for the old account I started calling and emailing them to get a return authorization to return the old equipment. I was billed again in Jan and Feb 2023 on the old account plus being bill on the new account, finally received a return authorization in Feb. Shipped old modem back, at my expense, and was refunded only the billing for Feb. Received a email stating that the old account was canceled. New account stopped working on Mar 1 2023 I have left phone messages and emails with no response. Receive email on Mar 14 2023 that my new plan was being canceled in three days. Called and left messages with no response. Mar 17 2023 check my bank account and found that they had billed me for $129.00, no notice from them. If I can ever get in touch with them I will cancel everything.

While I had to push a little for more clarification, overall the customer service representative was respectful, helpful, and knowledgeable. If this program ends up being usable for me, I will purchase it. I wish that the plans were able to be paused and restarted rather than a requirement to prepay every month and if you fail to pay within 7 days from the due date, your service is cut off and you must return the equipment as it is leased to you. I thought that the membership fee was paying for the modem/router but, it is only a lease. This benefits customers as you get auto-updated equipment but, is a slight downfall for when you don't need service all the time and would like to use it month by month only when needed. Overall, the program is a great idea and I can see where it is useful just maybe not for me.

I've been trying to cancel my service for two months. In order to cancel you have to request a return, pay to send back your equipment and then wait for them to receive the equipment and process the return. In the meantime they continue to charge you. They changed my plan without warning and told me that I could get a new SIM for free and use it in my existing modem. However today I looked at my bank statement and saw that they were actually charging me twice. When I brought it up with customer service they said it was my fault for not sending that modem back to them when they changed my plan. So I've been paying for both my old inactive plan alongside my new active plan and they have yet to refund the difference.

Horrible customer service! stay away from this company. my service worked and i recommended it to a friend who was charged for no service cancellation hot like doesnt answer

Biggest scam company I’ve ever dealt with. Run away from this company. “Jaden” Homero Josh Garza is a fraud and will take as much of your money as he can and then force you to cancel.

I was scammed. I purchased a year up front. Four days later I got my sim card and installed it in a new sim router from Amazon. It took two days to realize that wasn't going to work so I was under the 7 day trial and requested a full refund. They suggested their router and sim and I approved. That worked below par for around six weeks and it stopped. I inquired why and their reason was ATT turned off the sim...my only option was to buy their new router for $500. I'm needing my prorated year back. They still haven't gotten back with me.

We have been dealt with like we are nobodies. Spent $409 on a new modem after they turned off our original service due to a merger. Then spent another $199 for the unlimited plan only for it to be turned off after 4 days saying we used all the data. There is two of us in an RV. We travel the US. They will not refund us or even help at this point.

Abhorrent. My service was disrupted for the month of December. I asked for a refund and to cancel future services. They charged me for January and have not refunded anything. I am not working with my bank to dispute the charges. Don’t trust them!