NomadinternetReviews of nomadinternet.com

I want others to know what they're getting into with Nomad Internet. They charged my card without permission. When I signed up and they asked about auto-charging, I said no — and they charged it anyway. They have also double-charged me before. The internet speed doesn't match what's advertised. During peak hours it slows to a crawl. And the cancellation process is a nightmare. I cancelled and they took money from me anyway. I cancelled again and they reinstated my subscription overnight without my consent and tried to charge me a third time. Their cancellation email bounced because their own reply-to address is broken. When I finally reached them, they lied to me twice about sending a return shipping label for their equipment — it never arrived, not in my inbox or spam. Then they told me the account couldn't be closed until the modem was returned, while failing to send me the label to return it. I ended up at my bank disputing the charges as unauthorized, getting a new card issued, and putting a stop on Nomad entirely. Avoid this company.

I have been waiting 1 month + for my order l will never order from this company again!!!!!!

I've had nomad internet as my ISP for years. The Internet service itself is great. The customer service was pretty good for awhile. I will make a complaint that they kept changing how to contact them. Like email,text and the chat bot was supper helpful but then one time they went straight Phone calls. Luckily they switched back to the others after awhile thankfully. But this year truly has me upset. I have been trying to pay my bill since April. I haven't been able to use the costumer portal for awhile now so I wasn't even able to login to my account to do anything. The links I had been given would say it doesn't exist anymore. So I tried their site, couldn't find anything but pay your bill. I was like here we go. It wasn't. I kept getting errors when I would click on pay my bill and enter my email. Would just get a error msg flash for a second then I'm back at the home page. So I started waiting for the bill email cause they always sent one since I've been with them. I never got one, BUT I did get a email that my account was over due and then they turned my Internet off because it said it was 4 days overdue. I was like WHAT? It had a link in it that didn't work just took me to some godaddy thing. But the pay my bill on their site was working "this" time. So I paid my bill but I had the wonderful late fee of $50 cause I wasn't able to access my account or pay my bill. I sent them a text and a email hoping to get this fixed. It took several hours for my Internet to get turned back on but there was no response to my inquiries. I sent the inquiries last month. I got a response this month....yes this month. They said oh it was charging a expired card u needed to update it. I told them everything about none of their links to the portal working and that I wasn't able to get to my account to look at it much less update "anything". And that their pay my bill on their site wasn't working untill after I got the over due email. Which is sketchy. I asked if it would be possible to get the late fee refunded cause I had been trying to pay my bill since April and wasn't able to because their stuff wasn't working. I've had a back and forth with this person Sam Fash and I got told basically they would have to see about the refund. But today I got another email from them saying there will not be a refund on the late fee for my account. So I'm here to post my experience

Garbage company with shit support. Avoid at all costs. Our router was stolen and they're allowing the thieves to continue using the service. Disgusting business with shitty AI support and failed promises to have a person call me.

Nomad internet is awful. Dishonest, unprofessional and poor service. Their "rural" internet does not provide service in areas where "others won't" it is probably the slowest, most sporadic and just down-right poor WIFI/internet i have ever come across. The providers make empty promises that are not kept and have no remorse for their lies. My family are ranchers living rurally, we depended on Nomad, very clearly that was a mistake. After canceling we were promised a refund, that was back in February, it is May now and we are still trying to make them honor their word, they are not. Save your time and save your money, steer clear of Nomad Internet. As other people have said on here, go to starlink, way better and a lot more professional and reliable.

I initially had good internet and customer service. However when I renewed, the internet service kept going off daily requiring customer service, which was a very slow chat only (no conversation ever). After a month of spending hours a day trying to get internet, I cancelled and was not reimbursed for the month.

I stopped using Nomad almost 2 years ago and they are still trying to get money from my account. I call then and ask them to stop and they hang up on me. I had to cancel the card I was using and they are still trying. These people are con artists and only want money. They will stop trying to get money for months, then in the last few days they tried to get money 12 times. It's really aggravating, especially when I called then at least 3 times and asked them to remove my personal information. They say they'll remove it but they don't. I'm about to get an attorney to see if there is a way to get them to stop trying to steal money from me.

I am being charged for something I dont even use, can't speak to someone without an accent. They keep adding 100$ a month and are trying to send me to collections when the usage clearly says 0 used. 1000% a shady company. STAY AWAY.