NomadinternetReviews of nomadinternet.com

The billing representative, Sam Martin, was polite and respectful when assisting me with yet another overcharge made to our bank account by Nomad, but I am very frustrated with the company itself and the fact that issues like this are sent over to another department for them to review with “high priority,” instead of talking to me on the phone and handling such issues right then. Having the customer wait days, weeks and/or months for a resolution and proper reimbursement is unacceptable on Nomad’s part, especially for a Premier customer.

Mike Wilson was very patient and helpful with me doing the process of my order Thank you for being a gentleman.Flick

Mr. Jack Brown, the final representative who assisted me, fulfilled his commitment by resolving my issues within two hours. While this warrants a five-star rating, a holistic assessment of the entire customer service experience, encompassing 22 hours and three representatives, necessitates a three-star rating. Mr. Brown's exceptional service and expertise in activation procedures merit a five-star review.

Sam Martin was MUCH more helpful than the previous person that I spoke to you that hung up on me because he couldn’t seem to help me.

Texting was a very good way to address issues. Responses were a bit slow but it worked better than voice with others that may have a strong accent. Thank you Andrew James

I had good signal and service up until February 10, 2025 when I lost service. I called for service assistance and could not reach anyone until I finally reached a voice message stating there was an upgrade taking place and technical support would notbe available until the end of month. So I submitted many trouble tickets and even requested cancellation via a ticket. I was double billed for February's service, a service I never used because my internet service was disconnected during the upgrade. I was also billed a $50 reactivation fee, plus an upgrade fee. The service itself was great before the upgrade, but the processing of customer services needs help. I requested technical support services many times via trouble ticket with no reply until I submitted an email to technical, billing, and cancellation departments in March addressing all issues I encountered since Feb. 10. On March 14, 2025. I followed the instructions sent to me, but something wouldn't allow for a smooth process online. Until today when I finally received billing assistance from Sam who helped address the triple billing issue, and Olivia Edwards who helped me generate my cancelation return label. I believe once the issues cause by the upgrade transition are corrected NOMAD internet will provided great services in the future.//

Everything was great, Sam Fash was a huge help, the only complaint I have is that it took 3 hours to resolve the issue

My bill did not reflect what I was told my bill would be a few days before. I called again since the "if you have questions. Reply to this email" button does not work. This time, I was not on hold for an hour. Jack Brown answered the call. I was told by him that the free device rental that I signed up under was if I bought a subscription. I asked 3 times through the conversation how much is the subscription. Jack Brown could never tell me the price of the subscription. He did fix the amount owed. It was still not the price I was told by John Parker of $124.00 per month. Jack told me I had to pay $156.00 per month which according to my detailed bill still has me paying for the device. I'm sure I will have to call next month and deal with this again.