NomadinternetReviews of nomadinternet.com

I loved the internet service while traveling. The plan sounded great and affordable especially the ability to pause your service at anytime. I was supposed to be charged 20 dollars because my plan was paused until my next trip. Instead my account was debited $149. I contacted customer support, they verified the overcharge was their fault but refuse to refund me the overcharge. Instead, they added the overcharge as a credit to my account. I don't want a credit on my account, I just want the refund. Had it been an overcharge of 10 or 20 bucks, sure let it sit as a credit. But 149 dollars.. money doesn't grow on trees. You took the incorrect amount from my account now give it back. Simple.

Next to non exsistent support. Cancelling is a nightmare, weeks of back and forths with support with no help, always get told "a task has been created for the cancellation department they will email you" after hours of talking. Never recieve emails. They refuse to stop billing and charging you well past when they should.

They should have the option for no stars, because they deserve way less stars than this.. Run don't walk away from this company.. We've cancelled our service with them, now they want payment even though we cancelled services with them, they didn't want to let us cancel it, they were basically holding us hostage, we've found a much better company Ring planet Internet they have better plans, better customer service, better service, and etc. I'm bringing BBB into this issue and let them handle it, you guys aren't getting anymore money from us!!!

Took my money now. They won't respond to me. Every time I call the phone number to return the unit it says nobody in their support team is available. I tried doing their live chat. They either send me a link that doesn't work or they just stop answering me when I ask for a refund? They have a 14-day trial and I literally was trying to return it the same day because it just would not work in my area

If I could give this company zero or negative stars, I would. Constant "billing errors" (large overcharges) and molasses-slow, disingenuous customer service responses are the norm. Do some digging on the internet and you will see myriad complaints. Most of the reviews of this company here appear to be fake plants. This company has a history of being sued by the state of Texas for consumer fraud. It took a month, while they charged for an additional (overcharged!) month of service to simply initiate cancellation of service. The saga is still not over as this company continues to hold on to money of mine they had no business taking in the first place.

watch your monthly billing. I didn't! After the 2nd monthly bill increase in 6 months, I tried calling them. No answer - ever. So I emailed to customer service - numerous times & have to explain over & over again the bogus charges on my acccount. I bought the router outright, but 8 months later, I suddenly got charged $25/month rental fees. Thought it was yet another price increase in life. Then another price increase - supposedly for a travel add-on I didn't need, know about, request, sign up for, nor authorize. Finally getting acknowledgement of bogus charges, i got a messly $5 credit on my correct monthly bill. They ripped me off of $165 that I'm still waiting for. Oh, tried to cancel subscription, both from website & app. Can't find it & numerous emails stating I quit doesn't seem to register with anyone. I stopped using the service in late May but owe that month's usage. So apply the credit I'm owed to that bill & send me the rest. Their customer service is staffed by idiots who can't read & don't give a shit. They use canned messages that don't fit the complaint. The overcharges aren't worth suing over, but OMG the company is either seriously stupid about proper billing & responsive customer service, or they're broke & need to rip off customers!

FINALLY!!!! Ken Adams called and patiently worked through my connectivity. Almost 9 months and multiple call, voicemails and emails without response I was extremely frustrated. Thank you Ken!

They had a quick response time and the problem was fixed in minutes.