NomadinternetReviews of nomadinternet.com

Response from NomadinternetJan 12, 2026

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it can be when service performance does not meet expectations, especially after initially working well. Service quality can be impacted by several factors, including network congestion, location, device configuration, and carrier-managed network prioritization—particularly during promotional periods or high-traffic times. While many customers continue to have a positive experience, we recognize that this was not the case for you. We would like the opportunity to review your account, confirm the device configuration, and determine whether adjustments or alternative solutions may be available. If you have already unsubscribed, we can also verify that your account is fully closed and ensure there are no further billing concerns. Please reach out to our support team at [email protected] with the email address associated with your account so we can assist you further.

Response from NomadinternetJan 12, 2026

We’re sorry to hear about your experience and understand how frustrating this situation must have been. This is not the level of service we aim to provide. Our devices typically require SIM activation before service begins, and we regret if that process was not clearly communicated or if support interactions did not help resolve the issue in a timely manner. Difficulty returning equipment or feeling unable to reach resolution is especially concerning, and we take that feedback seriously. We would like the opportunity to review your account, confirm the status of the device return, and address any billing or collection activity associated with it. Please contact our support team directly at [official support email or escalation contact] with the email address used on your account and any return tracking information you may have so we can investigate and work toward a resolution. Thank you for bringing this to our attention. We appreciate the feedback and the chance to address your concerns.

Response from NomadinternetJan 12, 2026

We’re sorry to hear about your experience and understand how frustrating and concerning this situation has been. Being charged after cancellation and then experiencing delays and lack of communication around a confirmed refund is not the experience we want for our customers. Once a refund is approved, it is typically processed within the stated timeframe; however, delays can sometimes occur due to payment processor or banking timelines. That said, the lack of follow-up communication you’ve described is not acceptable, and we apologize for the inconvenience this has caused. We would like to review your account and refund status to ensure everything has been properly submitted and to provide you with a clear update. Please contact our support team directly at [email protected] with the email address associated with your account and any reference numbers related to your refund request so we can investigate further. Thank you for bringing this to our attention. We appreciate the opportunity to look into this and work toward a resolution.

Response from NomadinternetJan 12, 2026

We’re sorry to hear about your experience and understand how frustrating this situation must be. Waiting weeks for equipment that never shipped, being asked for a deposit after signing up, and then not receiving a confirmed refund is certainly not the experience we want for our customers. In some cases, deposits and shipping charges may be refunded once an order is canceled or unable to be fulfilled; however, refund timelines can vary depending on the payment processor and banking institution. That said, we recognize how concerning it is to be told a refund was issued when it has not yet appeared in your account, and we apologize for the lack of clarity and communication. We would like the opportunity to review your order and refund status to confirm whether the refund was successfully processed and to ensure any remaining balances are resolved. Please contact our support team directly at [email protected] with the email address used to place the order and any related transaction details so we can investigate further. Thank you for bringing this to our attention. We appreciate the opportunity to look into this and address your concerns.

Response from NomadinternetJan 12, 2026

We’re sorry to hear about your experience and understand how unacceptable it is to be without service for an extended period of time. Being without internet for weeks, regardless of the cause, is understandably frustrating and not the experience we want for our customers. While service interruptions can occasionally occur due to carrier-level network issues or software-related updates, we recognize that prolonged outages and the lack of satisfactory support are not acceptable. Your feedback regarding both service reliability and customer support has been noted. We would like the opportunity to review your account history, confirm what occurred during these outages, and determine whether any follow-up action is needed. Please contact our support team directly at [email protected] with the email address associated with your account so we can investigate further. Thank you for sharing your feedback. We appreciate the opportunity to address your concerns.

Response from NomadinternetJan 12, 2026

We’re sorry to hear about your experience and understand how frustrating it is to be without service, receive inconsistent communication, and have unresolved billing issues. This is not the level of service we strive to provide, and we appreciate you taking the time to share your concerns. While service interruptions and performance fluctuations can occur due to network or carrier-level factors, being without service for several days and feeling “given the runaround” is not acceptable. We also understand how concerning it is to have an outstanding refund for a canceled service, and we would like the opportunity to review this matter further. Please contact our support team directly at [email protected] with the email address associated with your account so we can investigate the service issue and review the status of any pending refund. Our goal is to provide clarity and work toward a resolution. Thank you for your feedback. We appreciate the opportunity to address your concerns.