NomadReviews of nomadgoods.com

I changed my mind right after the purchase, and they processed the refund quickly.

Nomad has one of the most consumer friendly return policies I've ever experienced. I returned a case after the dye transferred to a MagSafe charging stand. It was hassle free. I was provided with a QR code to return it to a local Staples and received a refund shortly thereafter. They even offered to apply it along with an additional $10 to another product, but the one I wanted was out of stock. The whole process was easy to implement and their CS reponded quickly, always a real intelligent person and no bots.

Poor quality and misleading advertising. Unable to leave a review on product website ! Spent £68 on a new iPhone17 ProMax case and screen protector iPhone 17 Modern Case ProMAx 2025 was advertised as fingerprint resistant - it's the MOST fingerprint attractive case I've ever owned - don't buy it ! Very misleading advertising. Glass Screen protector - followed application instructions exactly and was left with multiple bubbles under the glass. Tried every which way to remove them and they won't go. Looks awful, had to remove and throw away. Return fee's are not covered by Nomad so would loose a lot if I tried to return back to Japan. I've purchased lots of NOMAD products in the past and they have been good quality. These are really disappointing,and will be the last purchase I make here. £68 in the bin :(

Love this company and their products. Customer Service is top notch. Professional, prompt and knowledgeable.

I ordered an iphone 17 case, screen protector, ipods case and watch strap. 1. After several days no processing updates - turns out because the airpods case not available until mid November they decided not to process the entire order. 2. I requested a cancellation but this was refused because the order was processing. But a week later my order was still not processed. Complete lie that my order could not be cancelled. 3. a screen protector and a watch strap arrived but the iphone 17 case still not processed. 4. the help desk says the iphone 17 case was out of stock. But at no time has it shown out of stock on the website. 5. They said the case was in stock and order processing two days ago. But 48 hrs later its not! 6. I emailed heldesk to ask where my case was and when it would be deliverd but no reply! 7. I think they have gone back to holding the iphone 17 case until the airpods case is available in mod november. 8. Bottom line I have had my iphone 17 for a week but due to no case have not been able to set it up and recycle the old phone. 9. Unlike all other case manufacturers this company is not next day delivery and does not have delivery steps updated againt the order number so you have no idea what has happened to your order. 10. I just want my iphone 17 case. But would advise others to avoid this company. 11. I will dispute with my credit card company if nothing heard by tonight - thats two weeks after ordering the iphone 17 case and still no news on when the order is shipping.

I’m on day 4 of waiting for my iPhone 17 case. That’s not processing time. It’s FedEx shipping time. I have to go through their AI to report problems and I’m lucky if I get a response the same day. It looks like FedEx won’t deliver until late tomorrow, day 5. Nomad did refund my two day shipping charge. But they did nothing like suggest sending out a replacement with overnight shipping. This is my second phone case purchase with Nomad and it will be my last. The first one was two years ago. I’ll stick with Amazon from now on.

I had a problem with a Traditional Leather case for iPhone 17 pro and the support solved my problem in seconds! Great support!

Nomad...well, I purchased 2 bands on a Friday (Sept,19) and the website states two business days for them to process and ship orders. This would mean by Monday or Tuesday yet they waited until 5 business days later to created the label to an order that is well past their "processing" time. It is now a full 7 days later and the order has yet to ship so I requested a refund. Well folks, their shotty customer service department (you can only email them) has stated the product has shipped so it cannot be cancelled. According to their provided tracking number the order hasn't been delivered to USPS for 2 day shipping. The company needs money, or their customer service team is that lazy. Either way, I would order via amazon and not from their direct site as they have some clear processing issues coupled by some integrity issues.