NomadReviews of nomadgoods.com

I placed an order on 9/29/2026 and paid extra for FedEx 2-Day shipping, which promised delivery on 10/2. The package never arrived on time, and I received no notice of a delay. It appeared to be lost. I emailed customer support three times since 10/2 and received no reply to the first two. No acknowledgment, no update, nothing. I asked for a full refund, since I couldn't keep waiting on an item that was supposed to arrive days earlier. Paying for expedited shipping and getting neither the product nor any communication was unacceptable. UPDATE (10/9/2026): After my third email, Nomad Goods responded and refunded my shipping charge. The package was delivered on 10/8, about a week late, and I've decided to keep it. I appreciate the resolution, but I still shouldn't have needed three emails to get a reply, and there was no proactive communication about the delay. I've raised my rating to reflect the refund.

Watch band is good but a bit stiff. takes some time for it to wear in. iPhone 17 case had a crack near the charger at the bottom. after searching online, it seemed like a common problem but support was not responsive sadly.

The overall experience was good and the products seem well made. I bought the traditional leather strap for my 49mm apple watch but the leather is so stiff that the watch is not flush with my wrist... This means the various blood pressure/oxygen measurements don't work because the gap is too large. It's too bad because the strap is well made otherwise and looks good.

I purchased the Rocky Point strap online and paid extra (£15) for the express delivery which stated the watch would be delivered within 2 - 5 days. They never responded to my order until 3 days later and advised of a delivery date of 9 days which fell when I was away on AL. Their customer service process is totally automated and they take 3 days or more to respond. They're very keen to sell you their stuff but don't back it up with decent customer service. I'm still waiting to hear back from them. Very disappointing. I heard back from them and they refunded my postage which is a positive.

Expensive products and average experience. At least bring the price a bit down.

Faulty watch strap and shocking service! Ordered a watch strap in November 2022. Finally arrived in Jan 2023 but is faulty. Does not fit on my apple watch which it is designed to do. Emailed customer service to complain with photos and they have ignored me. Shocking service and appears the other customer experiences are similar to mine....Avoid at all costs! Update - Have amended to 3 stars as they have now replied and said they will refund. Will update to 3 stars if refund is received.