Angela J.
Don’t do it
I verified measurements of my couch, and the cushion covers fit well except for the chase cover- I have an L shaped but one area creased and was aesthetically displeasing. I had issues with customer service understanding what I was talking about even with a picture- and they were’t clear with the exchange/return process which led me to believe that they were a good company who stands behind their product. Anyways- fast forward to our first spill/stain. I am a mom of 3, and the couch was pooped on. It was noticed immediately and thrown in the wash- but the stain penetrated to my actual couch cover. I honestly thought the magic cover would make my life easier- but now I found I had to remove both covers, and do more work than if I had just the one. Also- the stain didn’t come out of the Nolan one.
Response from nolaninterior.comMay 20, 2025
Thank you for taking the time to share your experience. We’re truly sorry to hear that the covers didn’t fully meet your expectations. Our team was actively involved in assisting you and offered options regarding your cover concerns. Please know that our cushion covers are made in square or rectangular shapes. Since your chaise is an L-shape, the chaise cover—being rectangular—needs to be tucked in at the sides to achieve a neater look, as many of our customers have done successfully. After reviewing the photo you sent, we believe the covers do fit your chaise cushion as intended. However, we absolutely understand that preferences vary, and we respect your personal perception. Regarding your concerns about the spill, we're sorry to hear about the accident. While our covers are water-repellent, they are not 100% waterproof, especially in cases of heavy or soaked-through stains. We always recommend addressing spills as quickly as possible to minimize any transfer to the furniture underneath. That said, a free exchange was already processed for you and is currently in transit. We regret that despite our team’s best efforts to resolve the issue, you still felt disappointed in our service. Your feedback is important to us, and we’ll continue working to improve both our products and customer experience. Thank you again for giving Nolan Interior a try.