Jack B.
I tried a Circadience Sleep Anew mask…
I tried a Circadience Sleep Anew mask and it made more noise than my snoring. I immediately tried to return the product, and was told No Insurance Medical does not take returns once opened. I contacted Circadience. They do not take returns from end customers, but extend a 30-day trial return to their distributors. No Insurance Medical refuses to honor the manufacturer's policy. Further, the representative I spoke with refused to transfer me to a supervisor. She said she was the supervisor. I asked for a manager, she said there was no manager, and the owner does not take customer calls. This business does not deserve any more customers. I will never do business with No Insurance Medical again. UPDATE to RESPOND TO NO INSURANCE MEDICAL: WHY do you consider a used mask a BIOHAZARD of some sort when your supplier understands that customers might be unsatisfied after trying a mask and need to return it??? They offer a guarantee to you, but you don't extend to your customers. Your bad. I defy you to tell me how to determine that a mask is too noisy without opening it.
Response from No Insurance Medical SuppliesNov 27, 2019
Our return policy is stated clearly on our website. https://www.noinsurancemedicalsupplies.com/refund-returns/ This item comes in contact with your body and saliva. Therefore, we do not accept it back. As it is considered a bio hazard. Any mask that comes back to us is placed in quarentine and then disposed of. We do not extend a free trial as every customer would then wish to try masks and we would spend half of our day dealing with quarentined items which we simply do not have time to do. We have an manager/ supervisor that you spoke to when you called in and explained all of this to you. We are sorry that you no longer wish to order with us but our policy do clearly state that the item is not accepted back.