NoguReviews of nogu.studio

I purchased a pair of earrings for my daughter. She loved them but within a week they broke. I contacted the company and they responded immediately, apologized and sent me out a new pair of earrings.

Their bracelets are terrible quality and fit way too small. Terrible customer service. Will never order from them again.

I love my bracelet! It's beautiful, high quality, and the glowing effect is a nice addition, though the bracelet would be excellent even without it. I was surprised to get here and see 1 star reviews claiming the firefly glass doesn't glow for more than 15 minutes. The website is really explicit that they glow dramatically for about 10 minutes and that after that it's a more subtle effect you'll only see in the dark. Nogu has beautiful pieces for $40-70 dollars and they shipped me a free bracelet with my order! It also really means a lot to me that they're a Canadian brand and a family-run business.

I loved every item that I got and have given some as gifts to people who loved them too. I always get compliments when I wear them.

I ordered a bracelet and only a few stones glow and barely at that!! I contacted them and they were rude, I mean really rude! And for goodness sakes don’t take off the tags. They won’t let you return it even if you owned it an hour! Their gift was a cheap bracelet that could only fit a child’s wrist. I’m totally appalled by this company and their business ethics. I won’t buy anything from them ever!

I came to trustpilot to see the reviews before I ordered, and some of the 1 star negative reviews make this company sound really bad. But ultimately I trusted in the 80% of you who gave them 5 stars. I ordered over $250 worth of bracelets for Christmas presents for my family and they did not disappoint! Everyone loved their bracelet and the glowing firefly glass. They most definitely last a while, I've gone to bed hours later with the bracelet on and I still faintly see the glowing dots. The bracelets were very heavy from the glass beads and were definitely high quality. Someone said they were AliExpress beads, but trust me, I searched but didn't find anything like these firefly beads on there. Also my shipping was only 2 days, probably from how much I bought. Thanks for coming to my Ted Talk

Total false advertisement! These only glow for maybe 15-20 minutes and you have to be in a totally dark room, so you just can't wear to a restaurant for example. Customer service said glow lasted for hours - total lie! Also can't return earrings, which is only listed in return policy; girl very rudely told me I should have read before ordering. Definitely returning!

The company's "easy returns" are anything but easy. The mermaid beads do not sparkle or glow and the firefly beads only work for seconds. They are cheaply made. So when you go to make a return you learn how not easy it is. First you email that you want to return. They take their time but eventually e-mail asking for exactly the same information you already gave them in the first email. Then you respond and immediately tell them that you already gave them the information but here it is again. Then they wait several days to tell you that they are escalating your return. Escalating what? Just give me the return label your website promises. So when I respond angrily that I want the return label already they state that it will be sent from another email shortly. Days go by and nothing. So then I email angrily and they finally attach the return label and an explanation that the return will be delivered to one location but then shipped to another location to be processed so that will take several weeks before they can even process the return. This doesn't seem like a normal return process, let alone "easy returns". I hope I get my refund for these products at all. I won't every purchase from them again and have blocked their adds on Facebook.