NoguReviews of nogu.studio

It's a NoGo! Truly sad I really liked my bracelet. However their respond to my husband's negative review about having shipping issues twice,was extremely unprofessional . They posted personal information online and it took over 5 hours to remove it. I do not feel safe with purchasing from them ever again. It's crazy how helpful nogu was to the other person that was was experiencing similar issues. P.S. I really hope the "Owner" reads this and make better business choice and choose to look out better for their clients.

FIRST TIME CUSTOMER: This is an honest review, and albeit a couple of issues with the order, I am giving a very much well deserved five stars due to the speed and efficiency at resolving the issues. I have long yearned to own some of the NOGU Studio bracelets, and following the offers on for Black Friday decided to take advantage of the fantastic offers available. I ordered several bracelets for myself and a couple as a birthday present for my daughter. Delivery was very quick and efficient with DHL, and they arrived within a few days of placing the order. Sadly I was missing two of the bracelets, however I got straight on to Customer Services and they were brilliant at sorting it out. Again within a few days the two missing bracelets arrived. Unfortunately one of the bracelets was incorrect, but without fail the Customer Services were excellent at resolving the issue and the third package again arrived within a matter of a few days. It was unfortunate that there was an issue with the order, but have to say NOGU could not have done more to resolve it. The Customer Services Team have been superb every step of the way and I look forward to placing more orders in the future. I absolutely love my Mermaid Glass bracelets, they are stunning, well made and look ammmmaaaazzzzing!!! I can see me getting the whole range eventually!! Love love love them.

I've been ordering from this company for almost a year now. I love their stud earrings and when they discount them (from $30s to $9.99) I order several to keep on hand as gifts for my favorite nurses I encounter on regular basis, and for my friends and family. They love them too and because I get them on sale I am able to gift often, and they come in great looking gift boxes. It happened twice that an earring broke, once right away when I opened the box, once after I handled the earring roughly...as soon as I emailed Nogu, they promptly sent a new pair, without the hassle of sending the broken pair back, no questions asked. Both times they have also provided a $10 toward my next purchase, on top of the replacement! What more could I ask for? Excellent customer service has me returning as a customer and recommending the company to my friends. And I get compliments from strangers all the time on the unique earrings gracing my face.

Love these bracelets!! They support a good cause, and are stunning!! Shipped fast, came in perfect condition, really nice packaging, and is a high quality piece!! Will shop from here again!!