Cindy Walden F.
Excellent products, excellent communication, slower shipping
I received 3 NOGU products for Christmas, and have gotten hooked! I have placed a few orders since. Communication is excellent. Emails/texts are replied to fast, sometimes within an hour. Most of the products look as pretty as, or even nicer than, the pictures on the site. A couple weren't, but still quality items. The last order came in yesterday and it was totally beautiful. It was the February Bracelet of the Month subscription. The one area that needs improvement is the shipping. Once the email comes in letting you know the order is packed and ready to ship, it still sits at the company for a couple of days before it is actually shipped. Don't understand this practice, and I've talked with others who aren't pleased with it. Overall, it's a great company.