NoguReviews of nogu.studio

I purchased a pair of earrings that my daughter did not like. i try to initiate a return but I was told earrings can be returned or refunded. So I have to keep them, but I went back on the website under the earrings I purchased and it states easy returns shop risk free.. this is fault advertising. I won't do business with a company that isn't trustworthy

"Mermaid glass" has been around for years. I make jewelry, including "mermaid glass" bracelets, on Etsy. Mermaid glass beads are super cheap - like $0.50 (USD) per bracelet. Nogu reported me to Etsy for violating their intellectual property (!) for calling my mermaid glass bracelets "mermaid glass". They trademarked "mermaid glass" in 2025 and are now reporting Etsy sellers for violations. These listings were removed by Etsy. For the record, all my bracelets are way less expensive and better made than the Nogu items, they last for years when worn with care and I offer to restring for no charge. Who the hell are these people to go after small Etsy business for calling these beads "mermaid glass" when that's how they've been known for years? What a bunch of jerks.

Have bought 3 bracelets from them. Less then 6 months before the cord wears through, rendering them useless. Had them replaced amd had the same issue. Company refuses to honor their lifetime warranty. Avoid this product and company and spend your money elsewhere.

I used to love the bracelets ..alot over many years so I needed to get a replacement for a broken one as I have before a few times thought the lifetime warranty would always work since its their policy on June 23rd 2025 I emailed them and thought great.. 1 month almost to the day I finally received it and it was smaller and not the exact same one after at least 20 emails in that time I was given excuses after excuses and they are in Canada we are in Michigan too close to them too no tracking ever and they blamed warehouses tariffs from the USA everything but the kitchen sink literally a big bunch of crap back and forth and lie after lie and this is being nice after all the reason and persons just not caring and I finally had to say enough is enough so here I am never means never again and I wear 21 bracelets on both arms I take it seriously so beware please and when the going got whatever they say rough they got going just beware even if it happens only once to you it will stay deep inside you over all this as I said I got items from Italy and Rome and a few other places on Amazon and no excuses at all told them this is why America is number 1 goodbye and lots of monies spent on their site and they have enough excuses and not even to say hey we are so sorry so here is a bracelet not that I give a darn on a freebie but that goes to show you just how us customers are treated when it should be acknowledged like I had a say in any of it I am 65 years old so I know a tad more than they thought I did right! I feel like wow what else are you all hiding from the folks that buy your stuff? blame game isn't it!! but elsewhere and have the guarantee for yourself so they cant fudge around with your emotions shame on you NOGU

There shipping sucks. And their bracelets don’t charge ! I Left them in direct sunlight, put them in front of lights. In the light, you can see a couple beads glow but when you turn off the lights, you don’t see anything. They do not shine like the pictures they post. It’s not a glowing bracelet

Their bracelets are terrible quality and fit way too small. Terrible customer service. Will never order from them again.

I ordered a bracelet and only a few stones glow and barely at that!! I contacted them and they were rude, I mean really rude! And for goodness sakes don’t take off the tags. They won’t let you return it even if you owned it an hour! Their gift was a cheap bracelet that could only fit a child’s wrist. I’m totally appalled by this company and their business ethics. I won’t buy anything from them ever!

Total false advertisement! These only glow for maybe 15-20 minutes and you have to be in a totally dark room, so you just can't wear to a restaurant for example. Customer service said glow lasted for hours - total lie! Also can't return earrings, which is only listed in return policy; girl very rudely told me I should have read before ordering. Definitely returning!