Noble Pawtrait Is All About Creating Fun And Unique Custom Pet Portrait Dedicated To Help Pet Owners To Express Their Love, Affection, and Sometimes Even Their Obsessiveness, With Their Pets.
Noblepawtrait (noblepawtrait.com) has 606 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Tammy S.
We got this for our son and daughter-in-law, and it was so perfect, they laughed so hard when they received it in the mail today the picture was a great quality on the rug
Response from NoblepawtraitJan 18, 2024
Hi Tammy, thank you so much for your review. We are so happy that you like our product. Customer's satisfaction is everything to us. Thank you for being our valued customer and trusting your pet with us. :)
David T.
Very disappointed. Package has been arriving/departing USPS partner in Jamaica, Queens since 12/06/23. (15 times to be exact). Customer service told me twice they sent it, and is in customs. But did not offer to look into it any further. Very very disappointed . UPDATE- My package is due to be delivered today. As frustrating as the shipping process was Noblepawtrait was responsive to all of my emails, which meant something to me.
Response from NoblepawtraitJan 11, 2024
Hi David, thank you for reaching out to us. We always hope the customer can receive the package as soon as possible, unfortunately, during the shipping timeline, we might not be able to control the shipping process. The package may not arrive exactly on your expectation date but we will ensure it arrives within the time frame. Please kindly understand. In case you still not receive the package, please contact our support team via email, [email protected] so we can support for your issue.
Humphries A.
Quality for £50 is very poor. Arrived two weeks late and missed Christmas completely. Customer service is non-existent. No reply to anything sent.
Response from NoblepawtraitJan 3, 2024
Hi Abigail, thank you for reaching out to us. Our product will take time for production since it's a custom product. Regarding the time frame, the item will take 7-10 business days for production and 1-2 weeks (not including weekend days) for shipping. We always hope the customer can receive the package as soon as possible, unfortunately, during the shipping timeline, we might not be able to control the shipping process. The package may not arrive exactly on your expectation date but we ensure it arrives within the time frame. Please kindly understand. In case you do not receive the package, please don't worry, we will process a refund for you.
Kim S.
I still haven’t received my order. According to the tracking, it’s been sitting in Las Vegas for two weeks waiting for USPS to pick it up. Update: My order was/is lost in transit. The company gave me a full refund.
Response from NoblepawtraitJan 4, 2024
Hi Kim, thank you for reaching out to us. We always hope the customer can receive the package as soon as possible, unfortunately, during the shipping timeline, we might not be able to control the shipping process. Please understand. In case you do not receive the package, please contact to our support team at our email, [email protected] so we can support for your issue.
customer
Happy with item, arrived quickly, only negative thing is a bit pricey other than that brilliant company
Response from NoblepawtraitJan 3, 2024
Hi Natalie, thank you so much for your review. We are so happy that you like our product. We always to improve our product more and more to best serve our customer. Customer's satisfaction is everything to us. Thank you for being our valued customer and trusting your pet with us. :)
ellen S.
I ordered the shirt on 12/5 as a Christmas present. It did not arrive until after Xmas.
Lisa W.
The print is perfect, I just don't really love polyester. The design is very cute though.
Response from NoblepawtraitJan 3, 2024
Hi Lisa, thank you so much for your review. We are so happy that you like our product. We always to improve our product more and more to best serve our customer. Customer's satisfaction is everything to us. Thank you for being our valued customer and trusting your pet with us. :)
Deanna
My husband ordered a pair of pajama pants for our son. We received our order and it was the incorrect size. We ordered a kids XL. What we received was a kids small with a tag labeled as XL. My husband then contacted the company about their mistake. They took days to respond to back to our inquiry. They then asked us to send pictures with measurements of the item. My husband did this and again did not receive a response back for days. I tried contacting them through instagram as well, but no one would return my messages. After a few day, we received a message stating that the item that we received was within their margin of error. I was also accused of incorrectly measuring the item. The picture that was submitted was a picture of the pajama pants with a measuring tape next to it. They said we were not able to get a new pair sent out to us because it was within their margin of error. Keep in mind i ordered a kids XL and received a kids small. They then said we could order another one with 25% off. Why would i order again if they cannot make good on my first order. We explained to them that we do not wish to order again and would like our money back. As their website states 100% money back guarantee. As of today, we have yet to hear back from this company about our refund. I do not recommend ordering from this company. It is a scam and they will take your money. They do not make good on thier mistakes. There are other companies on Amazon that sell the same product and have better quality products, cheaper prices, and better customer service.
