NixonReviews of nixon.com

Ines makes great job!

Awful product and company! Bought a watch for the wife that the strap broke on within a day! Zero help from customer service, tried emailing, online chat all no help at all. Had the watch repaired and broke again within a few days! Christmas cracker quality item 😂 honestly do not waste your money! OMG they do respond! But only to trust pilot reviews it seems! Quite amazing that you found not record of me either though I have completed a section 75 through my bank to get my money back?

Unbelievably the numbers have fallen off. I thought I had bought a decent watch, costing bit of money, that was a treat to myself and would be rugged and last well. I dont wear watches much, so it has sat in a drawer for most of its life only coming out for things like weddings, so it has barely been used. For different reasons in the last two years, it was not used at all. I honestly think this watch was used maybe three or four times in its life. as per the title, I recently took it out to use and all the numbers bar 2 are rattling around encased in the watch. I have checked and their very limited warranty does not cover it. this is very disspoiniting, they are clearly not a reputable brand nor designed to last.

Asked for email help because my watch no longer provided tide display. They offered a solution which didn't work, but suggested watch needed new battery (no surprise after years of service). Astonished how particularly EASY the process was online to return the watch for battery replacement. THIS is REAL service, wish I had this type of customer SERVICE from ANY company. Super job, Nixon !

J’ai acheté le 13 février une montre (une des 13 seulement en vente en Europe « édition vendredi 13 rouge »). Je me suis connecté express. La commande a été validé et payé. 3 jours après je reçois un mail »commande annulé car la montre n’est plus disponible…. ». Aucun geste commercial.. » vous avez qu’à ré-essayer «. Très moyen comme SAV. Donc c’est seulement un coup de pub, et on n’assure pas le reste… je me pose la question combien d’autres personnes un vécu la même histoire.

My husband bought me a watch for Christmas as a gift. We have each contacted Nixon on multiple occasions to ask for more links and pins for the watch, we have had a response once where they asked further questions and then stopped responding. The other times we have had no reply. To buy a product which is not cheap and then be confronted by the worst customer service I have dealt with in a long time is shocking. All we want is to purchase another link and couple of pins to extend the strap but due to still not receiving a reply the watch remains unusable. We couldn't be more frustrated with Nixon and wouldn't purchase again based on our experience

J’ai passé commande et j’ai été livré en un temps record 😀 Je recommande !

Absolutely awful customer service. I bought a watch for my wife for Christmas, however the strap broke so I contacted customer service and got an automated response asking for photos which I sent the same day. Since then I've had no response for almost a month despite me sending three follow up emails requesting a response. Avoid at all costs. It's turned a nice and thoughtful gift into a massive pain and extra admin I don't need.