NixonReviews of nixon.com

It's been a month and half I sent in 3 of my nixon watches for batteries replacement and repair on one of them. Used their shipping label received arrived notification. Then nothing. I contacted through email and phone call and they don't seem to know where the watches are. One of them emails said they shipped them back. One operator said it hasn't even started to working on. The other said carrier investigation. The watches were delivered to the office according to ups tracking. Now they don't even return my email and phone line is down due to some tech issue. Their watches need constant battery replacement and customer services doesn't have any clue of what's going on eventhou there is an order number and multiple email communications. Worst company ever. Very disappointed.

I would.like to start that my original experience with ordering a watch from Nixon.com for my son as a Christmas present was bad. I purchased the watch and watched on the site to see that the order was not getting fulfilled and on the site it promised delivery before Christmas of ordered before December 20th and that 3 days was the usual delivery wait time. I tried calling and the phone number had a voicemail that said due to unforseen technical issues their systems were down and they were currently closed. The same response comes via email. As it closer to Christmas I panicked and wrote a long email explaining my frustrations especially since we are a long time Nixon watch collector family, from myself to my brother's etc. Surprisingly 2 days later I got an email from the ceo and the customer service lead Lissa apologizing and overnighting the watch free of charge to ensure it arrived for Christmas. I'm addition I was gifted the hat I thought I was getting free anyhow but voided that option when I used another discount code. I was very impressed with the follow through and the rush to make the order right so my son could enjoy his first nice Nixon watch for Christmas morning. The cherry on top to this was rhe watch showed up with a dead battery.. of course right.. I sent an email to the lissa and she not only offered to resend me a new watch discounted or the option to take the watch to a jeweler or watch place to replace the battery and they would notate in my account that my warranty would not be voided in addition she refunded me another $20 to cover the cost of the battery replacement! I was truly blown away with the customer service they have provided me and will continue to buy Nixon watches. Unfortunately shit happens sometimes that makes things out of our control.. but the fact it was made right immediately says so much for Lissa and the CEO. Thank you Nixon!!!

J’ai acheté une montre le 10 décembre 150 € vu sur le site le 25 décembre 50 €. Honteux, pas besoin de faire plus de commentaire, je pense que vous comprendrez ma déception.

Non mi è mai successo nella vita. Nel pacco non c'è nessun orologio. Niente. La scatola è vuota.

I brought a watch in the sale, after 4 days of no shipping notification (even though they charge £9 delivery) I get an email saying it's not in stock and refunded the money. No offer of a discount code or anything as way of apology. I pointed out that I'd buy another colour way of the same model if they could give me a small discount which would have still being paying double what this sale price one was. In my mind this keeps the customer happy and still gets the sale. Instead they just ignored my email. They clearly have a big issue with stock management as I saw this on several reviews from annoyed would be customers. To make it worse they never removed the watch that wasn't in stock from the sale or website so other customers would have gone through this same issue. I worked in e-commerce for another watch brand for years and to see how poorly they handle customers makes me disappointed to see what small attitude changes can do. They built up a following over years and it's sad to bad customer service ruin reputation. The small discount off would have kept the sale, kept customer (me) happy and lead to repeat purchases. Instead I feel annoyed and how poorly they operate and have brought another watch elsewhere now. This is something we'd routinely do and it's common practice because it's about keep the customer happy. Everyone knows mistakes happen but what are you going to do to rectify that?! For nixon it's nothing. Customer lifetime value must be declining and judging by the other reviews it is.

Montre très jolie mais le passant en silicone s'est cassé (moins d'un an après l'achat). Impossible d'en commander un car le pièce est indisponible. C'est dommage car elle ne tient pas et je vais finir par la perdre :/ surtout sans l'eau. L'échange avec le service client téléphonique a été plus constructif que mes nombreux échanges mails précédents.

Having loved and owned Nixon watches for many years I have noticed the watch straps are significantly poorer quality in recent years. Maybe cost cutting exercise, but my recent experience where the strap just disintegrated is not acceptable. Will pivot to a new brand.

Customer service is horrible. Kept my watch for more than a week just to change battery even after I went to their headquarters in Carlsbad ca. They said they can’t do one day battery change. Charged n me $25 for battery and than a shipping charge to my address. Never ever will buy another watch for them or recommend them to anyone.