Ninja PatchesReviews of ninjapatches.com

Great company to work with

Fast and easy to order

My first Patch order arrived, and it is exactly what I expected or even better. Nice Job Ninja Team!

When they're good, they're good.... which is most of the time, but not every time. I'm a dog trainer who designs expressive patches for dogs to wear on their harnesses. I am a small business, and my main sales opportunity are pop-up events like street fairs. Issues: 1) The artwork uploader automatically crops and removes the background from your artwork. You have to manually un-check those buttons or your artwork will get completely resized and the color will change. 2) The color reproduction can be inconsistent, and lines 2-3px thick can disappear. I’ve switched to white on black, with much thicker strokes, and it has been better. 3) The production time is super unpredictable. Unlike other suppliers who quote you a date at the time of purchase, Ninja Patches does not. So you just have to check in and see if they have shipped or not. I’ve gotten patches in 2 weeks, and I’ve gotten patches in 4-6 weeks. No way to tell which it will be. 4) Most of the time they get the quantity right. They shorted me 26 units on my last order (I ordered 26 of one of the designs, but only received 10; and another design they just didn't produce). That's over $100 but it’s not worth the time and stress it will take to try and settle it. 5) Customer service is ok. I’ve had some issues go unresolved, and sometimes the reps just “shrug” over the phone. They’re probably just used to playing defense, given the other issues. When the patches come they’re usually pretty good. I like that you can order small quantities, and the pricing is pretty good. I’m testing some other suppliers as well, to see how some of these things compare.

Ronald, Maleek, & Mercedes provided better than excellent customer service to me while I was sorting out how I could get these patches as quickly as possible. During the process I changed my mind at least twice and they all just rolled with it while guiding me to my best options.

I ordered a set of sublimated patches from NinjaPatches. Pricing was fair, but production was very slow relative to other print on demand vendors: I ordered a number of other products from other vendors on the same day, and all of those printed and shipped about 7 days faster than NinjaPatches. Not the end of the world, but worth planning for. The bigger issue was the quality of the patches I received. The patches had a blurry rendered image, which was inconsistent with the crisper production quality shown by the examples on the website. Worse still, I applied heat to the heat transfer patch, and it completely discolored the patch. Finally, there was also an issue with my border specification that wasn't flagged during production, resulting in an assumption being made rather than a simple clarification request. A higher quality PoD vendor would have flagged this. I contacted the company about these issues and they said "this is standard." Unfortunately, as a result of the quality issues these will have to go in the trash.

The patches match my custom image perfectly. There is a lot of intricate detail in my logo and I wasn’t sure if they would be able to match it and they did. I am very happy

This was my first order with Ninja Patch Company, and I’m very impressed. After receiving my order, I had a small issue with one of the items and contacted customer service. They went above and beyond to make things right and provided outstanding support from start to finish. The quality of their products is excellent, and their commitment to customer satisfaction was clear throughout the process. I plan on placing another order later this month and would highly recommend this company to others.