Ninja PatchesReviews of ninjapatches.com

**Disappointing Product Quality and Lack of Follow-Up** I am disappointed with the quality of the final product I received. Chris Virbickis, Business Development Representative, contacted me, and I explained my concerns regarding the product quality. He assured me that he would look into the situation, but since then, he has not responded to my follow-up emails. My goal was to resolve the issue and find a reliable way to continue ordering quality products. Unfortunately, the lack of communication and the concerns with the final product have left me questioning whether it makes sense to invest any more money with this company. I believe businesses should stand behind the quality of their products and provide responsive customer service when concerns are raised. I was willing to give the company an opportunity to make things right, but at this point, I am disappointed with both the product quality and the lack of follow-through.

I left an earlier bad review, after which the manager who was the ninth person I had to speak to about my horrible experience in an effort to get my order, started out promising to fix everything, and I was hoping she would. She then began making excuses for the people I had already dealt with and their horrible behavior. When I told her I was working midnights and had stayed up all morning waiting for a call back (that never came) when I should have been sleeping, they replied "oh I'm sorry, your job is much more important than us that just work for customer service" in a snarky, sarcastic tone. She then claimed (as others did) not to have any control over their production department, claiming it's normal for them not to return calls for hours on end to them and going from promising to help to saying she had no idea if the TEN PATCHES would arrive when I needed them. They had already screwed up the order, and when I asked them to fix it and expedite, she told me that wasn't a sure thing and that I may have to start at the back of the line since they have no control over production. After speaking with her I emailed her noting my dissatisfaction with the outcome and with her snarky and sarcastic comments. I requested her supervisor call me and instead of granting my request, she immediately refunded my order and told me I could keep the patches whenever they arrive. Probably didn't want me talking to her supervisor. The patches finally came, and they actually looked great, which is too bad because throughout this experience I kept telling them to simply fix the problem and expedite the order, like any other reputable company would, and Inwould be ordering hundreds of patches from them, but they just didn't get it. You can thank management and the other seven people that know absolutely nothing about customer service. Look at all the other horrible reviews lately! It's not just me. It's because of your deplorable customer service.

Placed an order Sept 22 today is Oct 15 received first half but still waiting on the remaining portion I have periodically checked and was told they are going through quality checks(stalling) told me I would receive tomorrow…. Followed up by or Monday that’s another 4 days. If you do use Ninja let your customers know it’ll be almost a month. Patience has left now I pace and wait.. to be continued

I'm very disappointed by my first experience with Ninja Patches. I work in promotional products and was excited to utilize Ninja Patches for my clients as the example images speak for themselves! I have an event for a client on 10/18. On 10/6 I placed an order for patches and paid for NinjaFast (7-8 delivery)shipping to arrive by 10/15 or 10/16, as noted on the checkout page. When I chatted on the site on 10/13 the AI bot confirmed my delivery window was still 10/15-10/16 but I asked to talk to a team member just in case. They told me I placed it on 10/6 and that meant my order would deliver between 10/16 and 10/19 (not what the original checkout said at all). I then asked them to update my address to my hotel as I will be flying out on the 17th. Today I checked in to confirm everything was still on track and to ask if it is possible to upgrade my shipping to overnight if I pay a fee so that I can make sure it arrives in time for my client's event. Again I asked to talk to a team member. They told me that my order is now scheduled to ship sometime mid-next week (21st). I'm curious how many other people pay for NinjaFast (for a reason...otherwise why would we pay to expedite) and get screwed over without any notice. If I hadn't reached out to ask multiple times, I never would have known. Disappointed as this was going to be a special item at the event and I was hopeful to have somewhere to produce patches for my other clients.

Headline is - these are garbage. Should have read more detailed reviews. Bought several patches in 2 different orders a few weeks apart. Design was decent and good for the price. None of the patches I purchase would adhere to my products. Used both a heat press AND iron method and even applied for longer than suggested since the fabric was a bit thicker. Peeled right off after 24 hours of resting time. Contacted Customer Service. They gave suggestions that I already tried. Told me to send video of my trying to apply. I did, but then they said they cannot open video files "per their policy". Seriously? Was offered to mail them back (at my expense) and they would try them. If they worked I could pay to have them shipped back to me. Rediculous. This isn't my first experience doing this, and they simply don't work. My opinion - believe the negative reviews and look elsewhere. Waste of money and time.

Absolutely terrible experience. Never again. Paid for rush shipping, and the order wasn't done in time. They provided a fake tracking number to stall us for time (well, the number was real, but it was going to a completely different part of the country... and when we looked into it and found the delivery photo, it was a gigantic box and definitely not my small box of 100 patches). Had to argue with them to refund the extra charges we paid for rush shipping, and it was a massive hassle. Their customer service rep claimed their patches were shipping from within the US, but the shipment origin was China according to FedEx. Completely terrible experience from beginning to end. I'll make sure to tell everyone I know how awful this was.

I placed an order with Ninja for custom patches. A couples weeks later the patches had not arrived and I discovered that the order was canceled, supposedly by me, and no refund would be given. I submitted a claim and ninja responded that the order was canceled by them due to the art not working with the patch. They stated that they would issue a refund after all. That was two months ago. I have yet to receive any refund. I just submitted a new followup claim for the refund so we will see.

Terrible experience. First it should be know they do not produce patches in house, or even in the country. My order (which i still haven't received almost 2 months later is being shipped from Pakistan). First order hadn't arrived within stated timeline and when I called the first time to ask, i was told they were on the way and to just be patient. 40 days after they hadn't arrived I called again and it was revealed the patches had been lost in transit and they would rush order. "Rush" order as it turns out is going to be almost 3 weeks. Terrible experience, this is clearly just a brokering service at this point. I am completely skeptical about the quality I am about to receive.