Ninja PatchesReviews of ninjapatches.com

When they're good, they're good.... which is most of the time, but not every time. I'm a dog trainer who designs expressive patches for dogs to wear on their harnesses. I am a small business, and my main sales opportunity are pop-up events like street fairs. Issues: 1) The artwork uploader automatically crops and removes the background from your artwork. You have to manually un-check those buttons or your artwork will get completely resized and the color will change. 2) The color reproduction can be inconsistent, and lines 2-3px thick can disappear. I’ve switched to white on black, with much thicker strokes, and it has been better. 3) The production time is super unpredictable. Unlike other suppliers who quote you a date at the time of purchase, Ninja Patches does not. So you just have to check in and see if they have shipped or not. I’ve gotten patches in 2 weeks, and I’ve gotten patches in 4-6 weeks. No way to tell which it will be. 4) Most of the time they get the quantity right. They shorted me 26 units on my last order (I ordered 26 of one of the designs, but only received 10; and another design they just didn't produce). That's over $100 but it’s not worth the time and stress it will take to try and settle it. 5) Customer service is ok. I’ve had some issues go unresolved, and sometimes the reps just “shrug” over the phone. They’re probably just used to playing defense, given the other issues. When the patches come they’re usually pretty good. I like that you can order small quantities, and the pricing is pretty good. I’m testing some other suppliers as well, to see how some of these things compare.

This is my first time using Ninja Patches. It has not been the smoothest of experiences. The initial outcome was not what my are called for. I sent edits to Ninja and was not allowed to see the outcome until post production. Loose stitches and such are noticeable with the text. Customer service seemed to be remote and not with the production shop. I did get my $19 back for the proofs. The patches arrived and are not a crisp as I would have hoped. I own a professional embroidery company and am looking for a vendor to take on my patch making orders. The Jury is still out if this will be Nija.

Updated Review: Although the patches did not turn out as I ordered them, and I ultimately had a dissatisfied customer, after posting this review, was contacted by a higher level at Ninja who was able to refund me. It was the right thing to do, and I appreciate him helping me. All I really wanted was the correct patches and a happy customer though. ZERO Stars for Ninja Patches and Ninja Transfers! I cannot say enough about how bad this company is. I rarely ever write reviews. I have had 2 negative experiences and in both cases, their Customer Service only cares about their bottom line. Despite my efforts to resolve the issue with Ninja using the wrong colors on the patch, every solution their team has offered ultimately leaves me at a loss—financially and reputationally. As a result of this mishandled order, I now have an upset customer and still must bear the cost of the mistake. This is the second time I’ve had a poor experience with Ninja, the first being related to UV transfers. While their marketing and presentation are strong, the reliability of the product and service does not match. I am a small business owner, and even a single dissatisfied client impacts my credibility and future business. The fact that Ninja has been unwilling to take accountability or absorb even a portion of the cost to correct the error is both disappointing and telling. It is a COMPLETE LACK of CARE for its customers and their success.

After some back-and-forth with the company, they have offered to reprint my patches. Based upon this I am adjusting my rating to three stars. I will revisit when new order arrives. For context: I am not new to patch-making, for the last 7 years I have been ordering patches, over 1000 per year. I am part of a patch community that produces many thousand patches per year...in short I know what I am talking about. I recently gave Ninja Patches a try on some orders because I have been VERY impressed with Ninja Transfers. Unfortunately my experiences on 2 orders were frankly, terrible. The first patch (embroidered) was very poor quality and the colors did not match what I ordered. Some of the patches have noticeable holes on them. The second patch I decided to pay for the proofing service, which I highly recommend others NOT to do. It is not a proof in the sense that competitors provide, they simply send your picture back to you with some arrows that said "Merrowed Border" and "image". 20 dollars for that is an absolute scam. To top it off, when the patch came...again the colors did not match. When I contacted support they told me "It's important to remember that digital proofs can sometimes appear different from the actual physical patch." So I paid for a proof for literally nothing? The only somewhat good thing is that the patches are sent from Pakistan directly to me. As bad as the patches were, at least they got to me 2-3 days faster than competitors (but the competitors at least have some level of quality assurance check before they send them out).