Ninja PatchesReviews of ninjapatches.com

Patch quality terrible, wording on patches almost unreadable, loose threads everywhere. contacted customer service and they blamed it on my artwork and said my design was "too wordy", and would only give us a 20% credit. cant use the patches on our merchandise. paid for a bag of trash

Patchs are unusable! Number on the patches can't be read!! I attached very clear image with readble letters and number.As a return I got terrible patches! I am so disappointed! I can believe that noone from the shop never checked attached photo and end product! This was wasting of money - $160 wasted!

We've had a great experience with Ninja Patches. They were able to send us out a corrected patch after the first batch, part of our logo was spelled incorrectly. Overall fast shipping!

Mercedes was quick, friendly and helpful.

We had a color issue with a batch of patches, but Ninja corrected the problem right away and sent new patches ASAP. Customer service is excellent.

Excellent customer service ! Had an issue with my order and it got resolved super fast ! Will be doing buisness again with ninja patches again !

After some back-and-forth with the company, they have offered to reprint my patches. Based upon this I am adjusting my rating to three stars. I will revisit when new order arrives. For context: I am not new to patch-making, for the last 7 years I have been ordering patches, over 1000 per year. I am part of a patch community that produces many thousand patches per year...in short I know what I am talking about. I recently gave Ninja Patches a try on some orders because I have been VERY impressed with Ninja Transfers. Unfortunately my experiences on 2 orders were frankly, terrible. The first patch (embroidered) was very poor quality and the colors did not match what I ordered. Some of the patches have noticeable holes on them. The second patch I decided to pay for the proofing service, which I highly recommend others NOT to do. It is not a proof in the sense that competitors provide, they simply send your picture back to you with some arrows that said "Merrowed Border" and "image". 20 dollars for that is an absolute scam. To top it off, when the patch came...again the colors did not match. When I contacted support they told me "It's important to remember that digital proofs can sometimes appear different from the actual physical patch." So I paid for a proof for literally nothing? The only somewhat good thing is that the patches are sent from Pakistan directly to me. As bad as the patches were, at least they got to me 2-3 days faster than competitors (but the competitors at least have some level of quality assurance check before they send them out).

Very helpful in answering questions about a lot of products to guide me through selection.