Ninja PatchesReviews of ninjapatches.com

Great patches made quickly and cost effective. We love our order, thanks Ninja Patches!!! 🤝🤜🏻🤛🏻

Unfortunately I cannot recommend Ninja Patches. First of all, if you are ordering patches, understand that their 9-13 estimated shipping time is specifically for production time and they will use up every day. We ordered 11 days ago and it hasn't even started production yet. We called to explain that we are new customers and that the ship times were confusing. We explained that we have an event starting in two days and asked if there was anything they could do to help. There was zero customer service. He just relayed that it would be up to 1 more week before it ships and we will receive it 3-5 days later. That will put it at nearly four weeks from when we ordered. We will miss two weeks of sales. There was nothing he could do. We asked to speak to a manager and they told us a manager would call us in 30 min to and hour and no one ever called.

Ninja Patches has been my GO TO for everything. Everytime I need something for my business, I come to Ninja Patches. Their customer service is above and beyond, their site is easy to use, and they have everything that I need.

I placed an order with Ninja Patches on July 12, expecting it to ship within their stated 9–13 business day window. They took my payment immediately but provided no confirmation that my order was in progress. I received no updates—no shipping estimate, no production status, nothing. After more than a week of silence, I submitted a message through the contact form on their website to check on my order. I never received a response. I called them on July 23 and was told the order was “in progress” and would ship in a day or two. It didn’t. Still no shipping notice, still no reply to my email. I called again on July 30 and was told, rather dismissively, that I was “still within the 13 business day window.” I understand timelines, but what I don’t understand is the complete lack of communication or follow-through. It wasn’t until I called a third time, on July 31, and asked for a supervisor, that my order finally shipped—overnighted, which tells me they knew something had gone wrong. I was also surprised to learn my order had been outsourced to another company—something that was never disclosed. And when I asked why my email went unanswered, I was told I “might have contacted the wrong department.” I used the contact link directly from their own website. This was an unnecessarily frustrating experience for a fairly simple order—25 patches. I expected much better service and communication, and unfortunately, I can’t recommend this company based on how my order was handled. ****** Update: Ninja Patches publicly responded claiming they emailed me. That is simply not true — I’ve double-checked all folders, including spam. No communication was received. I stand by my original review. Poor service and lack of communication were the issue from the start, and now they’re compounding it by misrepresenting the facts.

The customer support is top notch. They helped me resolve an issue I was having with shipping. Would highly recommend.

Very happy with the quality of the patches. My only issue was my own issue as I ordered a 3.5 circle patch and it's a bit large for a popular hat brand / model. An area of improvement that would be awesome when ordering the patches would be a diagram of the Patch size on popular hat styles so users can see how it will fit.

Updated Review: Although the patches did not turn out as I ordered them, and I ultimately had a dissatisfied customer, after posting this review, was contacted by a higher level at Ninja who was able to refund me. It was the right thing to do, and I appreciate him helping me. All I really wanted was the correct patches and a happy customer though. ZERO Stars for Ninja Patches and Ninja Transfers! I cannot say enough about how bad this company is. I rarely ever write reviews. I have had 2 negative experiences and in both cases, their Customer Service only cares about their bottom line. Despite my efforts to resolve the issue with Ninja using the wrong colors on the patch, every solution their team has offered ultimately leaves me at a loss—financially and reputationally. As a result of this mishandled order, I now have an upset customer and still must bear the cost of the mistake. This is the second time I’ve had a poor experience with Ninja, the first being related to UV transfers. While their marketing and presentation are strong, the reliability of the product and service does not match. I am a small business owner, and even a single dissatisfied client impacts my credibility and future business. The fact that Ninja has been unwilling to take accountability or absorb even a portion of the cost to correct the error is both disappointing and telling. It is a COMPLETE LACK of CARE for its customers and their success.

I order patches twice and they came out great and was easy to put on a hat and zip up pullover. I will be ordering again and can't wait to get them!