Night Vision GuysReviews of nightvisionguys.com

I have worked with Felix Temper for at least 12 years now and he has never let me down and never lead me a stray. I've put my trust in his experience and his valued opinion and it's been very satisfying knowing that he touts the quality, durability and guarantees of these products he sells. Great knowledge, good quality and a good guarantee, How could you go wrong. I feel that I'm finally getting my moneys worth. It's like a new adventure every time with each product. This is my kind of fun!!

I had a great buying experience with NVG. Customer service responded quickly and professionally to every email i have sent them thus far. My order shipped out very quickly and the special package price couldn't be beat. I will certainly consider them for my next thermal or night vision purchase. The only thing that would have made my experience better is if the hoodie that came free in the package deal actually fit me (its about two of me too big). Thanks NVG!

I had a very positive experience with the team, they called me back, texted me and emailed me very quickly, answered all my questions, and even upgraded my shipping for free. The specs on the pvs14 I got were amazing. Highly recommend them, great experience

(summary below for the too long, didn't read crowd.) I asked and offered to pay for upgraded shipping out of excitement for my night vision device. They upgraded it for free, I also suspect they may have sent me a very nice j-arm that outclasses the included one x100!! Even though I'm pretty sure I had accidentally ordered the wrong type, I think they may have made the correction for me and if they did I really appreciate that. It's a company that pays attention to every order, and cares about how it conducts business. While night vision is admittedly very pricey, I will always bring my business to nightvisionguys.com. They go above and beyond, and you really do not see companies treat their customers with that kind of respect and dignity. TL:DR 10/10 Great people, great products, phenomenal customer service, truly a company that puts in the effort at every level, all the way to the very top of leadership, to communicate with their customers and make every order a promise. Also shoutout to Mr. Felix Teper, he is a scholar and a gentleman

I have never seen worse service!!! I've been waiting 22 days since purchase and still haven't received my item! There is no response to my messages!!! And the worst thing is that I can't even cancel that order!!! This is just some kind of horror!!!

Very happy with this company they responded to every email. Received my item in is 8 business days. I would order from them again

I ordered a AGM TS25-256 scope from NVG in Nov 2022. Got it on about Dec 5. It was defective . Tried calling NVG no one answered. Sent emails got one reply "stand by " No one would answer to help me return before the 30 days for full refund expired. I finally had to drive 13 hours to the Springerville, Az office to return scope. From my personal experience with NVG out of cali--------up-fornia is avoid them at all cost. Buy from AGM dealer in Texas.

I put a scope in my cart on 12/31 as they were advertising a sale on a scope. I let it sit overnight, and they sent me an email on 1/1 saying they would give an additional 25$ off if I came back and purchased the scope. So I did. They confirmed the order, although I never received a shipping notice. On 1/6 I asked for an update, and it turns out they discontinued the scope I purchased on 12/31, although I purchased on 1/1 on their website. They said they would send me the newer version once they had in stock, and they would have them in late January. I was paid in full on 1/1. I reached out on January 30th for an update, and they said they had not received them, but they would the 2nd week of February. I was still paid in full. At this point I was hoping they could send me a demo, or something I could use in the meantime, since I had already paid on 1/1, but they did not have anything to send me. I was okay with waiting 2 weeks till mid February. I reached back out on 2/14, as other dealers were receiving their models, and beginning to sell them. They then informed me they wouldn’t have them until mid March. I was tired of waiting, and asked what my options were for getting an equivalent resolution model in a different brand. They were willing to switch me, but not without me paying the 1000$ difference in price, even though they had sat on my payment since 1/1 and continued to push my shipment date. They wanted to make it right, but could not come up with a solution internally, instead wanted me to ask for something to make it right. But when I came up with something to make it right, they were not willing to cover the additional cost. (Even though they probably collected interest on my payment while it sat in their account). I then requested a refund, so that I could take my business somewhere else. I should have sent an invoice for the interest my money earned them, and I sat around and waited to end up with nothing! The good: Response time, communication The bad: failure to deliver a product, failure to deliver on time. Miscommunication/misleading on timing (three times)