Night Vision GuysReviews of nightvisionguys.com

Initially had good contact with the company while waiting for an item. As soon as the item was received NVG PVS14. It was determined to be a clone body and not a true PVS14 housing. Ontop of the issue of bad marketing practices. The unit had a defective helicoil which was brought to their attention. Since the item was delivered they have failed to communicate upon the issue and are not standing behind the warranty they claim to have. Buyer beware.

On good faith I put my order in for NVG PVS Gen 3. Put the order in 11-21-24. Was looking forward to learning in on the weekend. So I paid the $200 to have it shipped next day- It said on the site "in stock" Next day turned into one week- Fedex delivered 11-29-24. Now I have no faith in the company. Not even sure the product is what is stated.

I have never seen worse service!!! I've been waiting 22 days since purchase and still haven't received my item! There is no response to my messages!!! And the worst thing is that I can't even cancel that order!!! This is just some kind of horror!!!

I ordered a AGM TS25-256 scope from NVG in Nov 2022. Got it on about Dec 5. It was defective . Tried calling NVG no one answered. Sent emails got one reply "stand by " No one would answer to help me return before the 30 days for full refund expired. I finally had to drive 13 hours to the Springerville, Az office to return scope. From my personal experience with NVG out of cali--------up-fornia is avoid them at all cost. Buy from AGM dealer in Texas.

I put a scope in my cart on 12/31 as they were advertising a sale on a scope. I let it sit overnight, and they sent me an email on 1/1 saying they would give an additional 25$ off if I came back and purchased the scope. So I did. They confirmed the order, although I never received a shipping notice. On 1/6 I asked for an update, and it turns out they discontinued the scope I purchased on 12/31, although I purchased on 1/1 on their website. They said they would send me the newer version once they had in stock, and they would have them in late January. I was paid in full on 1/1. I reached out on January 30th for an update, and they said they had not received them, but they would the 2nd week of February. I was still paid in full. At this point I was hoping they could send me a demo, or something I could use in the meantime, since I had already paid on 1/1, but they did not have anything to send me. I was okay with waiting 2 weeks till mid February. I reached back out on 2/14, as other dealers were receiving their models, and beginning to sell them. They then informed me they wouldn’t have them until mid March. I was tired of waiting, and asked what my options were for getting an equivalent resolution model in a different brand. They were willing to switch me, but not without me paying the 1000$ difference in price, even though they had sat on my payment since 1/1 and continued to push my shipment date. They wanted to make it right, but could not come up with a solution internally, instead wanted me to ask for something to make it right. But when I came up with something to make it right, they were not willing to cover the additional cost. (Even though they probably collected interest on my payment while it sat in their account). I then requested a refund, so that I could take my business somewhere else. I should have sent an invoice for the interest my money earned them, and I sat around and waited to end up with nothing! The good: Response time, communication The bad: failure to deliver a product, failure to deliver on time. Miscommunication/misleading on timing (three times)

Order Was placed with good Faith that it would be a quick and easy transaction but was i wrong. contacted NV guys about my order after a week to see when expected shipment day was and they said the following week. After another week no word i contacted again and they hit me with the exact same email. So i figured id give them one more week to for a shipment email and never received it. Sent another email to them explaining my point of view on the order and if they would have just been upfront with me from the get go that it was a Bait And Switch listing (they didn't have them on hand) i would have just ordered it elsewhere. Their reply was very blunt and then they said the following week i would have it so i kept to myself and waited and no scope still. Last contact i asked why they didn't just upgrade me to the bigger lens model and they told me it wasn't a option basically saying my business doesn't matter to them. I will Never Buy anything from NV guys again and this is a buyer Beware.

Ordered a hog light in December of 2021 and have not received product and customer service will not answer emails or phone calls. Paid with affirm and they either have number for refund. Product paid in full.

Slow shippin