Night Vision GuysReviews of nightvisionguys.com

I received my item but it took 2 weeks to get it. There was very good communication between myself and the seller. They upgraded my delivery because of the delay in sending it out.

The product looks like it will be terrific. The customer service I had to call probably 12 times (which I kind of understand with elections and covid). But then it was hard for me and the representatives to hear each other both times I called. I felt like I could hear them loudly typing and multi tasking and like my ~$3,000 purchase was of little to no importance. The first guy was more helpful than the second. I don’t think they were trying to be rude, but could do better. I recommend whatever would provide better phone clarity so maybe better service provider and better headset, not having sales reps multitask so the buyer feels valued. I am very excited to get this night vision however. Overall I think it will be a positive experience.

There were good products available, but it claimed to allow paypal for payment. It would not allow me to pay with paypal, which was disapponting. However, they got me what I needed in a timely manner.

So I had to think about the rating I wanted to give for a bit. I placed my order back on March 25 and completed the export forum the same day, the status never changed and I was given no notice that 2 of my orders were on backorder, I sent multiple emails and left and few voice messages, and only heard back from them when I asked about issues with my order because I paid with a Visa, all the email said is I was not affected but didnt answer when my order will ship. I wasnt until a few days ago I called right at 9am and finally got ahold of Felix. He told me my eotech was on backorder, so I picked a different model in stock, I was told the rest of my order was in stock and able to ship in the next few days. Today I got an email saying that the binoculars I ordered were on backorder as well and if I wanted to pick a different model or just wait. I chose to wait for them to come into stock and to push the order forward. Within less then 5 min of emailing, my order was shipped with upgraded overnight delivery, sent, and I was given a receipt saying that the binoculars will ship in 2 to 3 weeks. I was not pleased that I seem to have fallen through the cracks and I was never contacted about these issues in any way, BUT I am very pleased with the customer service once I was able to get ahold of someone, and that is the reason for the 3 star rating. I'll update this when I get the binoculars

It would be helpful if the website identified it items are in stock or not. the first order I placed went through with no problem but then I later received a notice saying the item wasn't available because it was discontinued - if it wasn't available I should not have been able to put in in my cart and buy it. I did receive a full refund but I then had to go back through the process again to purchase an alternative which had I known the first item was not available I could have done in the first round. Not trying to be critical, just helpful for others who are buying from you via the website.

I tried to use the 5% discount code and it did not work.

Overall this was not a great shopping experience. I called them several times for questions I had regarding thermal optics and no one ever answered. I left a couple of messages and no one ever returned my call. I emailed them and finally got a response 4 days later after I placed my order. After placing my order I was told it would ship the next day. I was told that 3 days in a row. When I called to check on my order no one answered unless I dialed the extension to place a new order. Eventually I threatened to cancel my order and then it finally shipped. The only reason I didn't give them 1 or 2 stars is because they upgraded me to free overnight shipping.

You need to have more options for shipping, ie., USPS.