John
Product Looks Great, Customer Service Could Use Some Improvement
The product looks like it will be terrific. The customer service I had to call probably 12 times (which I kind of understand with elections and covid). But then it was hard for me and the representatives to hear each other both times I called. I felt like I could hear them loudly typing and multi tasking and like my ~$3,000 purchase was of little to no importance. The first guy was more helpful than the second. I don’t think they were trying to be rude, but could do better. I recommend whatever would provide better phone clarity so maybe better service provider and better headset, not having sales reps multitask so the buyer feels valued. I am very excited to get this night vision however. Overall I think it will be a positive experience.