Nicoletta CarloneReviews of nicolettacarlone.com

Response from Nicoletta CarloneOct 26, 2024

Please accept my sincere apologies for the issue with the rhinestones. Unfortunately, rough handling during shipping can sometimes cause this, and I understand how disappointing it can be. Did you know we offer a 15-day Happiness Guarantee? If you’d like, you can easily start a return by using the "Returns" option on our website, and we’ll be happy to make things right for you. I’m also sorry you didn’t receive a shipping confirmation email. These emails sometimes end up in the spam folder, but you can always check your order’s status and track it by using the "Where’s My Order?" option on our website. Thank you for your patience, and please let me know if there’s anything else I can help you with. Best regards, Stanley Customer Service

Response from Nicoletta CarloneOct 10, 2024

I sincerely apologize for the confusion and frustration this has caused. There was a system error that allowed multiple customers to purchase the same item at the exact same time, which led to the stock showing as available even though it had already sold out. I can assure you that we would never intentionally mislead our customers, and we're working to prevent this from happening again in the future. I understand how upsetting this situation is, and I'm truly sorry for the inconvenience. All the best, Stanley Customer Service

Response from Nicoletta CarloneSep 29, 2024

Dear Lori, Thank you for reaching out to us again, and I apologize for any confusion or inconvenience. I want to let you know that we have previously responded to your emails, so it’s possible our replies may have gone into your spam or junk folder. I can confirm that part of your order, the in-stock item, has been shipped to you. As for the crab bag, it is currently in transit from our manufacturer and should be in stock within the next few weeks. We will ship it to you as soon as it arrives. If you'd prefer a refund for the crab bag instead of waiting for its delivery, please let us know, and we will be happy to process that for you. Thank you for your patience, and please don't hesitate to reach out if you have any further questions or concerns. Best regards, Stanley Customer Service