Nicoletta CarloneReviews of nicolettacarlone.com

Response from Nicoletta CarloneDec 18, 2025

Hi Grace, Thank you so much for bringing this to my attention, and I am very sorry for the inconvenience and the delay. I checked my inbox and only see the email from December 15. If you happen to have the date of your earlier message, that would be helpful. I reviewed your order and saw that the remaining items did not move forward as expected during processing. Unfortunately, when this happens, the only way I become aware of it is when a customer reaches out, so I really appreciate you letting me know. Thank you again for your patience while I take care of this for you. Please know I am on it and will make sure it is resolved. All the best, Stanley Customer Service

Response from Nicoletta CarloneSep 13, 2025

I'm sorry that the Cordelia Snake Brooch didn't meet your expectations. Could you let us know if the product photo matched the item you received? We take care to make sure our customers are satisfied with our products and would like to understand what went wrong. Thanks, Stanley Customer Service

Response from Nicoletta CarloneSep 13, 2025

Thanks for the kind words! All the best, Stanley Customer Service

Response from Nicoletta CarloneSep 13, 2025

Hi Christy, Glad to see you love it! All the best, Stanley Customer Service

Response from Nicoletta CarloneAug 26, 2025

We’re truly sorry to hear about your experience. Please know that we absolutely want to make this right for you. I did send instructions on how to submit your return request through our website, but it looks like we haven’t received anything back yet, and we completely understand how frustrating that must be. Here is the direct link for returns: https://nicolettacarlone.com/returns Your satisfaction is very important to us, and we never want any of our customers to feel unheard. If you could kindly resubmit your return request through the website (or reach out directly to me on the website), I’ll make sure your case is prioritized and resolved as quickly as possible. Thank you for bringing this to my attention — we’re committed to making your experience a positive one. All the best, Stanley Customer Service

Response from Nicoletta CarloneAug 26, 2025

I’m so sorry to hear that the necklace did not meet the quality you expected. Please rest assured that I want to do everything possible to resolve this to your satisfaction. I wasn’t able to find any message from you through our website, which is the fastest way for us to help. Could you kindly reach out to us there so we can take care of this right away? Your happiness means a great deal to us, and we’ll make sure you’re looked after. Thanks, Stanley Customer Service