Absolutely love every item I receive. Thank you!🙏🏻 🤟
KR
Kameel R.
Fine and Unique!
Fine quality and great value. Unique merchandise. Nice gift ideas. Much to recommend seller for swift shipping and communications. A+
LK
Linda K.
Love the product- took more time than I…
Love the product- took more time than I anticipated to receive but beautiful product!
LM
Laura M.
DO NOT BUY FROM - CUSTOMER SERVICE 0 stars
******DO NOT BUY UNLESS THRU A SECURE SOURCE THAT YOU CAN FILE FRAUD AND MAKE THEM SHIP YOUR ITEMS.*****
Hi. I ordered 3 items that was back on August 23. I paid extra for monk protect. They said I was covered since it never even processed as UPS having the package.
I emailed them on September 13 to ask if they would be shipping out because that’s what Monk protect said they would do. I confirmed my shipping address on September 17. They said the necklace was out of stock and they would be giving me a refund on the necklace.
They then sent me another message on September 17 saying the necklace was out of stock and they suggested I had it but needed to have it repaired but nothing about the other items. I emailed back and said I never got any of my order and where is the rest of it?
On October 13, they offered me a refund on the necklace and said they would be shipping the other two items right away. I got another order number with -02 after it but there’s no tracking.
It’s now day 75+ and I haven’t received anything.
UPDATE: They claimed that they sent me emails. They never did until just one email because I filed for FRAUD under paypal. Then told me that they would ship (THIS IS AFTER THE EVENT I NEEDED THE ITEMS FOR.)
I finally got my order but still missing the necklace they claimed was out of stock. And they told me that since I have a paypal case open, they can't refund me until it closes. So paypal closed the case and I can't get them to answer me back.
Now I have completely useless items since my event is done that I needed it for AND I still didn't get the necklace set I ordered and out the $ for it. They’re trying to blame PayPal for not allowing them to refund but they’ve lied to me a f* up my order in more ways than I can count AND they are only now responding because I’m filing FRAUD. They’re trying to make it sound in their response like they were proactive but I was the one who filed the claim with Monk protect and started emailing them. Now after 86 days and close to 30 emails I’ve sent, I don’t trust them so I’ll stick with the fraud department at PayPal helping me.
I just want my money and never to hear of them again.
Response from Nicoletta CarloneNov 7, 2024
UPDATE:
As part of our MonkProtect delivery protection option, we replaced the missing items by filing a claim, which was approved. Two of the three items have already been delivered to you. Unfortunately, the third item sold out during the claim process and is currently backordered.
We understand how frustrating this may be. However, since a PayPal dispute has been filed, we are unable to proceed further until the dispute is resolved. We have sent you an email explaining that your refund will be processed once the dispute is resolved and closed.
We truly value your patience and understanding and are committed to resolving this for you as quickly as possible. If you have any additional questions or need further assistance, please feel free to reach out.
PREVIOUS REPLY:
Hi Laura,
I’m truly sorry for any confusion and delay with your order. I've responded to all of your emails, but it seems that some of my replies may not have reached you. Could you let me know if you received my most recent message, which included an additional store credit as an apology for any inconvenience caused by the UPS shipping issue?
Just to clarify, the replacement and refund were handled by MonkProtect delivery protection, which required a bit of extra time to investigate and resolve. The good news is that your replacement items and partial refund have now been approved.
I also received your email from yesterday and will be replying to it right away.
Thank you for your patience, and again, I apologize for any trouble this may have caused.
Best regards,
Stanley
Customer Service
BH
Bonny H.
I've purchased two crowns/headbands…
I've purchased two crowns/headbands from Nicoletta Carlone. I love them! They are not flimsey or kid-sized. I'll probably buy another pretty soon. Selfies of me wearing a crown of stars, make me happy.
FC
Former C.
Time wasted, company very disorganized
This company is not good anymore nor decent
They made me wait 5 months and I had to reach out to them every time and kept getting promised I would receive my order that was promised in July but got fed up waiting (October) and had to ask for refund multiple times, they never sent me a status update or anything it was alway me having to send emails
There’s plenty retailers that have excellent service and quality so advising others to avoid purchasing here
Response from Nicoletta CarloneNov 4, 2024
Thank you for sharing your feedback with us. We sincerely apologize for the frustration you experienced and for not meeting the level of communication you expected.
While the pre-order dress included an estimated delivery time that was subject to change, we recognize that we should have kept you better informed throughout the process. We responded to your emails and issued a refund for your items as requested, along with additional store credit for the delay. However, we understand that this experience wasn’t as seamless as it should have been.
We are actively working to improve our communication and pre-order process to ensure a smoother experience in the future.
Thank you for giving us the opportunity to address this, and we apologize once again for the inconvenience.
Warm regards,
Stanley
Customer Service
BC
Breanna C.
Great fit and quality
Great fit and quality! Very happy with my purchase.
FR
Francesca
Not the fastest shipping but I do love…
Not the fastest shipping but I do love the dress.thank you
