Veronica K.
I never received the item & when I…
I never received the item & when I clicked on the tracking link it gave me an error message, “404 Page Not Found the page you are looking for does not exist. Click here to continue shopping” So, basically threw my money away and I’m not sure if this is a scam.
Response from Nicoletta CarloneDec 6, 2024
Hi Veronica, Thank you for taking the time to share your experience. I’m so sorry to hear about the trouble you had with your order. We completely understand how frustrating this must have been, and I’d like to do everything I can to help resolve the issue. Your order was placed through the Facebook Shop, which uses its own shopping interface. Unfortunately, we don’t have control over their system, but I’m here to assist you directly. According to our records, your package was delivered on December 3, but if something isn’t right, I’d love the chance to make it right for you. If you haven’t already, please contact us through our website’s contact page at https://nicolettacarlone.com. I’ll personally make sure your concerns are addressed promptly. Thank you for giving us the opportunity to resolve this for you. Your satisfaction is very important to us. All the best, Stanley Customer Service