The Made in China earrings are beautiful but the clasps make them utterly impractical. They pinch my ears very painfully. I will be giving them away.
Response from Nicoletta CarloneSep 19, 2024
Thank you for your feedback, and I sincerely apologize for any inconvenience you experienced with the earrings you purchased. The earrings feature hinged hoop clasps, which are typically designed for pierced ears to provide a comfortable fit, and I completely understand how disappointing it can be if they didn’t meet your expectations.
Customer satisfaction is our top priority, and I’d love the opportunity to make this right for you. Please reach out via the contact form on our website, and I’ll personally ensure we find a solution that you're happy with. We take all feedback seriously and are always striving to improve our products and services.
We truly value your business and hope this experience doesn’t deter you from shopping with us again. Thank you for giving us the chance to address this, and we look forward to making things right!
Best regards,
Stanley
Customer Service
JL
Jessica L.
Everything arrived on time and well…
Everything arrived on time and well protected in the mail. Items were lovely.
PW
Piper W.
What a disappointment :( First the…
What a disappointment :( First the order took weeks and weeks to ship. It came from Poland so took a while. Then I opened the box. It is all MADE IN CHINA- super cheap Temu quality. Looks cheap. Heavy. Poor quality. Sucks so much. I was expecting something nice especially for the price.
Update: there is no happiness guarantee- emailed company telling them wanted to return and get refund and it’s been a few weeks now and no reply! Stay away from this scam. I am out a bunch of $$$$ with cheaply made Chinese junk :(
Response from Nicoletta CarloneSep 12, 2024
Update to our original reply to you:
Thank you for your message. I apologize for any confusion or frustration you've experienced.
I’d like to clarify that we do offer a "Happiness Guarantee" because we want all our customers to be fully satisfied with their purchases. After reviewing our system, we have not received any return or refund request through our online return portal. Additionally, we did not find any record of an email request. Could you please let us know when and to which email address you sent your request? This will help us investigate further.
We generally ask that return requests be made within 15 days of receiving the items, but we are happy to waive this requirement for you in this instance.
If you would still like to return the item, we are ready to assist you in completing the process and issuing a refund as quickly as possible. Please visit the return section on our website or reply to this email, and we will guide you through the necessary steps.
Thank you for bringing this to our attention. We are committed to resolving this matter for you.
Our original reply:
We’re so sorry to hear you were disappointed with your order. We truly value your feedback and always strive to make sure every customer is happy with their experience.
To clarify, we’re actually based in Los Angeles, CA, and all our products are shipped directly from here—not Poland. We aim to source unique, beautiful designs, but we understand this one didn’t meet your expectations. That's where our Happiness Guarantee comes in! If you’re not fully satisfied with your purchase, you can use our free prepaid USA shipping label to return your items within 15 days for an exchange, store credit, or refund. Your happiness is our top priority!
Thank you again for sharing your thoughts, and we hope we’ll have the chance to provide you with a better experience in the future.
Best regards,
Stanley
Customer Service
SW
swhi
i love the designs
i love the designs, and the shipping was easy to track.
LD
Laura D.
I love their products
I love their products, they're exactly what they appear to be and are delivered in a reasonable amount of time. Love them!
AD
Anne D.
Affordable Elegance…
I really enjoy the looks that Nicolette puts out. Shipping is fast and accurate. Grateful for affordable elegance!
Response from Nicoletta CarloneSep 6, 2024
Thank you so much for your kind words! We're thrilled to hear that you love our designs and that your shopping experience has been smooth. We we believe everyone deserves a touch of elegance without breaking the bank, and we're grateful to have wonderful customers like you who appreciate that!
We can’t wait to welcome you back to explore more of our latest collections. Your style is our inspiration!
All the best,
Stanley
Customer Service
MK
MK
Customer service is lacking
liked 2 out of 3 products and want to return an item that I have not even opened out of the plastic. I contacted customer service about a return 5 days ago and I have heard nothing back.
ETA: knocking off another star
I get a response on my review, but not my return request and trying to find an email address to contact them is nearly impossible (not listed anywhere on their site that I could find and I already used their contact form twice asking about said return. I did receive a receipt that the return request was made but it came from a no reply address)
Response from Nicoletta CarloneSep 6, 2024
Hi,
I'm really sorry to hear about the trouble you've been having with your return, and I want to help get this sorted out for you as quickly as possible. It seems like I haven’t received any emails from you just yet. Could you please try reaching out again using the contact form on our website? That way, we can make sure your message gets to the right place.
Thank you so much for your patience, and I look forward to resolving this for you soon!
Warm regards,
Stanley
Customer Service
