Nicoletta CarloneReviews of nicolettacarlone.com

Response from Nicoletta CarloneJun 11, 2025

Thank you so much for your order—and for taking the time to leave a review. We're thrilled to hear you loved two of your items, but we're so sorry the third arrived damaged! Please know that we absolutely want to make this right. We offer free U.S. returns and easy exchanges, and details can always be found right in the main menu of our website under “Returns.” If anything is ever unclear, our customer service team is here to help—just drop us a message and we’ll guide you through it. Warmest regards, Stanley Customer Service

Response from Nicoletta CarloneJan 11, 2025

Thanks for your feedback, and we’re sorry to hear about your concerns. We’d like to explain that shipping costs can sometimes be higher during holidays and special sales due to increased demand and carrier pricing adjustments. However, we also offer free shipping on orders that meet the minimum purchase amount, which may help offset costs in the future. Your happiness is our number one priority, which is why we stand by our Happiness Guarantee. If you’re not fully satisfied with your purchase, you can use our free prepaid USA shipping label to return your items to us within 15 days after delivery for an exchange, store credit, or refund. We truly value your input and hope you’ll give us another chance to exceed your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out. All the best, Stanley Customer Service

Response from Nicoletta CarloneOct 26, 2024

Please accept my sincere apologies for the issue with the rhinestones. Unfortunately, rough handling during shipping can sometimes cause this, and I understand how disappointing it can be. Did you know we offer a 15-day Happiness Guarantee? If you’d like, you can easily start a return by using the "Returns" option on our website, and we’ll be happy to make things right for you. I’m also sorry you didn’t receive a shipping confirmation email. These emails sometimes end up in the spam folder, but you can always check your order’s status and track it by using the "Where’s My Order?" option on our website. Thank you for your patience, and please let me know if there’s anything else I can help you with. Best regards, Stanley Customer Service

Response from Nicoletta CarloneSep 19, 2024

Thank you for your feedback, and I sincerely apologize for any inconvenience you experienced with the earrings you purchased. The earrings feature hinged hoop clasps, which are typically designed for pierced ears to provide a comfortable fit, and I completely understand how disappointing it can be if they didn’t meet your expectations. Customer satisfaction is our top priority, and I’d love the opportunity to make this right for you. Please reach out via the contact form on our website, and I’ll personally ensure we find a solution that you're happy with. We take all feedback seriously and are always striving to improve our products and services. We truly value your business and hope this experience doesn’t deter you from shopping with us again. Thank you for giving us the chance to address this, and we look forward to making things right! Best regards, Stanley Customer Service

Response from Nicoletta CarloneJun 11, 2024

Hi, I'm glad you liked the headband and apologize for the delay. Shipping can take longer during sales and holidays. This is noted in our shipping policy, whcih you can read on our webite. By the way, I never received any emails about this order from you. Did you try to contact me about the delay? It's important you are completely satisfied with your experience shopping with us. Thanks, Stanley Customer Service

Response from Nicoletta CarloneMay 18, 2024

Sorry you did not like the hair clip. We offer a Happiness Guarantee that allows you to return an item for a refund or exchange. Check our website for more details.

Response from Nicoletta CarloneMay 18, 2024

Do you know about our Happiness Guarantee that allows you to return an item for a refund or exchange? Check our website for more details.