Next Stop RelocationReviews of nextstoprelocation.com

I was quoted 2900.00 for a move from Billings MT to Helena MT (217 miles) or 3-hour drive. The move was booked for pickup and same day delivery 4/3/26. On 4/2/26, I was called at 4:00pm and told my quote was incorrect and was changed to 4800.00 less than 24 hours before the move. I had to pay an additional 950.00 to deposit or they would not schedule the truck. There was absolutely no change to the inventory. Pictures were sent at time of quote. I was then informed at 1830 4/2 that the truck would be Saturday between 8-10 AM. On Saturday morning 4/4, the driver called at stated they would be at my home around 4PM. He picked up two guys off Craig's list on the way "professional movers." I was charged for 3 TV boxes which were not provided-they wrapped TV's in moving blankets. they shrink wrapped furniture with no padding. Broke front door and one of the bedroom doors during loading. Cost me 754.00 to replace those doors. Additionally, they scammed me for another 800.00 at loading or refused to load the rest. Arrived at new home at 11:00PM. They took absolutely NO care in unloading. they dropped boxes of the lift on the truck. They broke (destroyed) a nightstand and put it in the garage without telling me. When I asked, he responded "something must have fell on it in the truck." they broke dishes, destroyed boxes, dumped stuff wherever they wanted. they did not unwrap anything. They lost the hardware to my desk so they left it in two pieces. they left all their garbage, blankets, shrink wrap, gloves, and other items for me to deal with. They left at 2:00. Tried to sneak out into the truck. When I asked if they were going to finish the work, the driver stated "I worked all day, F*** YOU" then closed truck door in my face and pulled away. They will NOT respond to you following the move. they refuse to communicate or send me an insurance claim form. they damaged multiple pieces of furniture by not padding or protecting it. Driver kept saying "its not that far." All said and done $5800.00 for worse move ever, 754.00 in damages to old home and hundreds of dollars in damaged and destroyed items. They need to be put out of business - they quote, sell move to someone else, then take no responsibility.

I was given a quote that is reasonable at this stage of moving. It was nice that I was given a discount for my husband's military service. I will review them further when the move is completed - we are at the beginning and id recommend them as if now

We are so frustrated with this company ! First of you get a quote with this company, they apparently sell your contract to someone else to pick up & then again to another company to drive … so far 30 days & we haven’t got anywhere !!!Horrible !! Do not use … of course no one will talk to you after they get their money !!!

Promised big for a month on phone calls back and forth with Mark Edwards. I told him the size of my storage unit and sent a video of my belongings. I said the most important thing in my move is to agree on a price, and please promise me you won't change it. I would rather pay a higher estimate than be charged more on the day of the move. He said, "Don't worry, as long as you don't have a piano in your unit, I can guarantee the price of $ 2,800. Day of pick up, Josue said I would have to pay $4,200 So he left 10 % of my belongings behind. Most of the items were on the contract. Forcing me to pay another month's rent or donate my belongings. Reached out to Mark Edwards the following day, and he blocked my call. Then he had his co-worker Katie call, and she put me on hold, then hung up, and she blocked me. I called Nicole in Customer Service 7 times. No phone call was ever returned. 3 weeks later, the delivery company wanted to charge me an additional $2,100 to receive my belongings. I got an attorney involved, and they were not able to get to speak with anyone from The Next Stop Relocation. The numbers on the website for the owners of the company are not theirs. The gentleman who has that number was kind enough to answer my call and say he has received numerous amounts of calls and it's not George's number. I was so stressed out about this situation that I informed Josue and the dispatcher at the third company involved in the move that I would report them to the Greenwich Police station. Fortunately, I got a wonderful man on the phone, and they agree to deliver my belongings and take the loss and just charge me the remaining bill from the $2,800. Dealing with this company was a nightmare. Please do your research before hiring them. Just as I was writing a review, I received a call from someone in NYC who has some of my boxes. All my tax receipts and sons baseball card collection.

These guys all sounded good on paper, but Josh was an absolute liar. He quoted one price, said they charge by the sq. ft., then once they showed up at the new house, decided they now charge by weight and jacked the price up by $3,000. Then they wouldn't unload my items until I paid. That, and they broke a ton of items during the move. Absolutely avoid these guys at all costs! Their own staff even warned us they would try to rip us off, and did! Do not go near these guys or do any business with them unless you want to pay extra for breaking half of the items in your house. Stay very far away!

TL;DR - I HIGHLY recommend steering clear of this company. All posted reviews on Facebook read nearly the exact same, implying bot farming and review buying (which my $4,000 probably goes to). If you sort by "lowest reviews" or "Does not recommend" the exact same issues are repeatedly brought up, yet are buried under the 800+ paid reviews. These cats claim to be veteran owned/operated and experts at moving military peeps. The only thing that makes me believe this is the sheer incompetence and migraine-inducing lack of communication both internally and out to the customer. If you have ever dealt with CIF or Finance, circa 2011-2017, you will know the exact feelings I am describing. Story follows: Initial quote was $10,000 for a move from Washington to Alaska with up to 60 days of storage included. Two days before the movers arrived, the local contracted moving company called and said they could not do the move (~12,000 lbs) for $10,000 ($8/cu ft) and the cost would instead be closer to $19,000, in addition to only providing 30 days of storage. After repeated calls to the initial counselor, Mark Edward, his line was eventually unreachable. Ahmed then reached out and made it sound like the issue would be resolved. A new contract was sent over and another employee, Katie, stated the local moving company would "no longer be working with them." The new contract stated a price increase to $10/cu ft and a lower weight assessment, leading to the same price but lower volume. Supposedly a "software issue" caused this problem. I am now less than 4 days from the time I have to vacate my house to start driving to Alaska, and less than 48 hours from the scheduled time for movers, which I have zero faith will even be here. After repeated back and forth communication with Ahmed and Katie (Mark's line was “unable to be reached from my area”), we finally landed with Mo. I told Mo that we are no longer interested in any issues or fixes, just that we want the deposit back to now pay the other company who will be here, with no excuses. Mo recommends we dispute the charge as it will get our funds back to us quicker. He then calls back telling me he has locked in a better deal than the $10/cu ft. Again, the employees are willfully ignorant of my repeatedly expressed desires to move on from their company. I finally land with Alex in billing, yet another person I have never spoken to prior, nor even knew existed. Alex again tells me that a software issue is what caused this issue and that they have fixed it and movers are still set to dispatch tomorrow. Again, I tell Alex I am not interested in continuing with this broker and to cancel any and all reservations they claim to have. As of this writing, I am still out the $4,000 deposit, and the only service provided was an overwhelming sense of frustration and vitriolic anger, equivalent to getting spawn camped on Freight in CoD: MW 2019. I am pursuing legal consult in consumer law for recourse against this company. It is entirely a matter of principle at this point, and this company should be outed for exactly what they are: *Useless* and Predatory, like the Epstein Client List.

DO NOT USE I recently had a very unfortunate experience with Next Relocation that I feel compelled to share. The entire process was riddled with inefficiency and unprofessionalism that I would not recommend to anyone. Firstly, the pickup took an astonishing 7 hours, which is far longer than expected. The crew consisted of two movers, one of whom was entirely inexperienced. This caused significant delays and confusion throughout the move. The main mover had to redo the ledger twice due to inaccuracies, highlighting a lack of attention to detail and professionalism. Additionally, I noticed troubling practices during the process. It seemed that they were adding charges for items that were not present, and I had to monitor their actions closely to ensure fair treatment. I was particularly concerned when they incorrectly numbered items and there were inconsistencies in their calculations. Furthermore, during the disassembly of my furniture, crucial pieces such as screws were not returned, which made reassembly impossible. I also received damaged items, including a severely broken entertainment center. On the delivery day, I faced an unnecessary threat concerning additional charges. I was informed that unless I paid another $400, my belongings would be placed in storage. This is completely unacceptable behavior. Thankfully, after involving the brokerage company that facilitated the move, I was able to clarify the situation. Lastly, I want to emphasize that charging a 5% fee for credit card transactions is not legal and adds to the overall unprofessional nature of this company. In summary, my experience with Next Relocation was a complete nightmare. I strongly advise others to steer clear of this company to avoid emotional and financial distress.

IF I COULD GIVE 0 STARS I WOULD! I had an extremely frustrating and disappointing experience with Next Stop Relocation. I went with them because they claimed be Veteran owed , but then turned around to scam a a Veteran , from the beginning, communication was poor and misleading. I was originally quoted $2,300 to move the contents of a 10x25 storage unit and provided a full, accurate inventory ahead of time. However, when the movers arrived, I was told the quote only covered a couch, a dresser, and a mattress — which made no sense based on what I had already shared. My belongings were then transferred between third-party moving companies twice without clear communication, creating confusion and a complete lack of accountability. Paying with PayPal, and Zelle to 3 different moving companies. I have proof. When I tried to resolve the situation, customer service was incredibly unprofessional. Representatives were rude, dismissive, and even disconnected calls instead of helping. Every attempt to reach a supervisor or manager led nowhere. To make matters worse, I was told I would need to pay an additional $1,300 just to move the rest of my belongings — after already being quoted for the full job. We decline, turned around and had to rent a Uhual to get the rest of our items out of our storage unit in a completely different state to where we currently live 18 hrs away! Due to this experience, I will be filing a formal complaint with the Better Business Bureau. This experience was disorganized, misleading, and stressful from start to finish. Poor communication, hidden costs, and unprofessional behavior make this a company I would strongly advise others to avoid.