Next Stop RelocationReviews of nextstoprelocation.com

Mark Edwards was patient, clear and efficient in all aspects. Most importantly, the price was reasonable and we are veterans as well. He applied a Veteran's discount. Confirmation email was sent and everything handled clean and simple. BUT... The nightmare began on April 16. Call from Ignacio Ramirez to my niece saying "trucks broken. Need to come 1 day later." Niece states she must be out on 16 from old house and cancel the move. IGNACIO calls back to say "on my way ETA 2 hours." He arrives at 4:30pm with 2 men he picked up at Home Depot and says the things don't fit in his truck which is full 95%. Has to make 2 trips to move things on contract list. He holds us hostage at 10pm, extorts us for more money, $900 more or he dumps all of our furniture in the driveway of the old house and we lose our $500 deposit. Come to find out New Stop Relocation subcontracts to independent companies and then do NOT reply to calls after the move to resolve the problem. Here we are, 2 elderly people moving a woman alone with her 3 yr and 15 yr old abandoned at 10 pm. We had to pay or else house locks truck items and goes back to old house and dumps furniture. Get an email on April 18 from Next Stop Relocation saying "Moving Logistics in LA is the subcontractor." Do not deal with Next Stop Relocation. VERY, VERY unreliable. I'll be reporting this to BBB, filing small claims lawsuit, and other agencies to investigate and get the overcharged amount refunded.

My quote was doubled once the movers had my stuff on the truck. My contract was sold to another company who delayed delivery, lost items, broke items, and could not set up items that they had dismantled on pick up. I spent over $11,000 or a horrible moving experience. I chose this company because I wanted to work with a veteran owned company and was severely disappointed.

I am a question person and Angel was very patient with me. Answered all of the questions. We spoke off and on for about 3 months before my move. Easy to work with. Very fair price. Thank you.

This company started out, sounding very professional. But they are not. I had a signed agreement and they did not fulfill their end of the contract. I even paid extra for the new estimate. And they would not honor the signed agreement. They gave me the runaround, and then I ended up getting voicemail after voice mail. When the mover arrived, he arrived by himself, and the truck sat there for four hours before the loaders got there. I even have a photo of the loader taking a nap in the shade next to the truck..when the other three loaders arrived,They worked for three hours and then they left with still half of my household goods in my garage. I paid for a two truck load out and four loaders. I received one truck. They tried to gouge me when the driver showed up for an additional $4800 on top of My already signed agreement. They are fraudulent, and I am a decorated veteran and shame on them as they claim to be veteran friendly. They still owe me another load out, free storage for two months and delivery. If they don’t resolve this in the next couple of days, I will file a civil lawsuit and let every veteran associated company in Texas and Florida know what a disgrace this company was. Extremely unprofessional. I’m sure Governor Abbott and DeSantos would love to hear about a company ripping off Veterans.

We chose Next Stop Relocation specifically because they market themselves as a veteran-owned company. As someone who retired from the Air Force after 24 years, supporting veteran businesses is something I intentionally try to do. Unfortunately, this experience was exactly the type of dishonest and unprofessional behavior the moving industry is notorious for. Before booking, we were quoted $2,750 flat rate for a move from Fort Lauderdale to Panama City based on our limited inventory list. We were very thorough and confirmed multiple times that the quote included all fuel, tolls, and up to 30 days of storage if needed since we knew the company wouldn't be able to deliver same day given the 9 hour drive. Since it was to be delivered at the companies convenience they say the 30 days is typical and always included. We were reassured with the flat rate we would not have any extra surprise fees. They said the only additional fees we may see would be at $3.50 per item/box. When the movers arrived, everything suddenly changed. Once our belongings were already packed and loaded, we were presented with a new price of $3,500, claiming additional fuel and destination charges ontop of the original ones even though destination never changed. After over an hour of arguing we were able to get it reduced to $3,200, but by that point our belongings were already on the truck and we were essentially forced to proceed. It only got worse from there. We were never given a delivery date or delivery window before the truck left with all of our belongings. Then communication completely disappeared. After the contract is signed, Next Stop Relocation miraculously becomes impossible to reach. Calls, texts, and voicemails from the phone numbers they have on file go unanswered. Messages are ignored. We tried to reach out via email and all the other ways. Interestingly, if you call them from a different phone number, they will answer immediately — because they assume it’s a new customer they can sell to. That alone tells you everything you need to know. We finally got ahold of someone over a week later, they claimed we couldn't talk to owner or supervisor as they do not talk on the phone. Only email- but the email they gave us doesn't even exist. At one point we were directed to Meta Van Lines (the company they sent for us) where a woman on the phone was extremely condescending and actually yelled at us. Completely unprofessional. At this point we still don’t even know where our belongings are, and now we’re being told we owe an additional $350 storage fee, even though they are the ones holding our things against our wishes. And again, we were repeatedly told 30 days of storage was standard and included in the quote. To make it even more ridiculous, the delivery is now going back to the exact same location where the items were picked up (house closing fell through) which should cost LESS than driving nine hours across the state...but somehow for a local move, and them holding our items hostage it has become a more expensive nightmare. I never expected compensation or discount but I did expect accountability and that is not the case. This company operates exactly like the moving industry scams you read about: • Quote low to get the contract signed • Hand you off to another company • Change pricing once your belongings are already loaded • Stop answering the phone once they’ve collected their fee They are not the movers — they are simply a broker that sells your move to whoever will take it and then disappears when problems arise. Do yourself a favor and avoid Next Stop Relocation entirely. If you value your belongings, your time, and your sanity, book directly with a reputable moving company instead of a brokerage that cuts communication the moment they get paid. Extremely disappointing experience.

Predatory, Deceptive, and Deliberately Misleading — Stay Far Away from Next Stop Relocation Our experience with Next Stop Relocation was not just disappointing — it was blatantly deceptive and financially predatory from start to finish. The sales representative, Hugo, outright misrepresented himself as the manager who would personally oversee our move. That was a lie. The moment the contract was signed, he vanished. Before that, however, he went to great lengths to earn our trust — sending links to negative reviews of other moving companies and claiming he had personally stepped in to “rescue” customers from dishonest movers who bait-and-switched them. In reality, that is exactly what he and this company did to us. We were quoted $2,700.00. Hugo repeatedly and emphatically stated: “The quote is the quote. It will not change.” He assured us packing and packing materials were included. He guaranteed there would be no surprise fees. Every one of those assurances proved false. When the truck arrived, the upcharges began immediately: $365.00 added for packing materials that we were explicitly told were included. $2,200.00 added for “extra space” and additional fuel — space that was never measured in front of us and fuel costs that were never disclosed during the estimate. The crew even attempted to take our already packed boxes, place them into their own boxes, and charge us for that as well. Later, an additional $375.00 was added for “wait time” and a supposed “greater than 75-foot carry distance” — again, never measured, never documented, simply declared. Our $2,700.00 quote ballooned by nearly $3,000.00 in fabricated and arbitrary charges. The delivery process was just as unethical. At 11:30 AM, we received a call saying they would arrive at 6:30 PM that same day, despite the contract clearly requiring 24 hours’ notice before delivery. When we stated we would not be available until 7:30 AM the following morning, they proceeded anyway. When the storage facility experienced mechanical difficulty with the loading dock (a two-hour delay completely outside of our control), they seized the opportunity to impose wait-time fees — even though they themselves had violated the required 24-hour notice. Every stage of this move felt calculated: Promise a low, reassuring quote. Claim management oversight to build trust. Disappear once the deposit is secured. Inflate the bill at pickup and delivery when customers have no practical ability to refuse. This was not a misunderstanding. This was not poor communication. This was a systematic bait-and-switch operation. The irony is overwhelming: Hugo warned us about dishonest moving companies — while operating exactly like the ones he criticized. If you are considering Next Stop Relocation, understand this clearly: the number they quote you is meaningless. The real price comes later, under pressure, when your belongings are already on their truck. Avoid this company unless you are prepared for surprise charges, broken promises, and zero accountability.

Price TRIPLED since initial quote. Truck broke down three times delaying delivery. AVOID

What made my experience great is the way that they handled and cared my belongings and had an amazing fast paced with moving things. The company does well with communication. I’m someone that’s very big on communication and they made sure I knew everything that was going on from pick up to drop off. I am very pleased with my move from Indiana to Texas. Mr. Eddy was great at answering all my questions and concerns. Keep up the good job guys.