Greg & Michelle P.
Avoid at all costs
We chose Next Stop Relocation specifically because they market themselves as a veteran-owned company. As someone who retired from the Air Force after 24 years, supporting veteran businesses is something I intentionally try to do. Unfortunately, this experience was exactly the type of dishonest and unprofessional behavior the moving industry is notorious for. Before booking, we were quoted $2,750 flat rate for a move from Fort Lauderdale to Panama City based on our limited inventory list. We were very thorough and confirmed multiple times that the quote included all fuel, tolls, and up to 30 days of storage if needed since we knew the company wouldn't be able to deliver same day given the 9 hour drive. Since it was to be delivered at the companies convenience they say the 30 days is typical and always included. We were reassured with the flat rate we would not have any extra surprise fees. They said the only additional fees we may see would be at $3.50 per item/box. When the movers arrived, everything suddenly changed. Once our belongings were already packed and loaded, we were presented with a new price of $3,500, claiming additional fuel and destination charges ontop of the original ones even though destination never changed. After over an hour of arguing we were able to get it reduced to $3,200, but by that point our belongings were already on the truck and we were essentially forced to proceed. It only got worse from there. We were never given a delivery date or delivery window before the truck left with all of our belongings. Then communication completely disappeared. After the contract is signed, Next Stop Relocation miraculously becomes impossible to reach. Calls, texts, and voicemails from the phone numbers they have on file go unanswered. Messages are ignored. We tried to reach out via email and all the other ways. Interestingly, if you call them from a different phone number, they will answer immediately — because they assume it’s a new customer they can sell to. That alone tells you everything you need to know. We finally got ahold of someone over a week later, they claimed we couldn't talk to owner or supervisor as they do not talk on the phone. Only email- but the email they gave us doesn't even exist. At one point we were directed to Meta Van Lines (the company they sent for us) where a woman on the phone was extremely condescending and actually yelled at us. Completely unprofessional. At this point we still don’t even know where our belongings are, and now we’re being told we owe an additional $350 storage fee, even though they are the ones holding our things against our wishes. And again, we were repeatedly told 30 days of storage was standard and included in the quote. To make it even more ridiculous, the delivery is now going back to the exact same location where the items were picked up (house closing fell through) which should cost LESS than driving nine hours across the state...but somehow for a local move, and them holding our items hostage it has become a more expensive nightmare. I never expected compensation or discount but I did expect accountability and that is not the case. This company operates exactly like the moving industry scams you read about: • Quote low to get the contract signed • Hand you off to another company • Change pricing once your belongings are already loaded • Stop answering the phone once they’ve collected their fee They are not the movers — they are simply a broker that sells your move to whoever will take it and then disappears when problems arise. Do yourself a favor and avoid Next Stop Relocation entirely. If you value your belongings, your time, and your sanity, book directly with a reputable moving company instead of a brokerage that cuts communication the moment they get paid. Extremely disappointing experience.