NextmedsReviews of nextmeds.com

I have been fighting with this awful company for months. I have five emails stating that they had canceled my account. And that there would be no further charges. On the eleventh of october, they charged me a hundred nine dollars without authorization of any sort. They never deliver. When they say they escalate, nobody gets back to you. It is impossible to find someone who has a solution to anything. My bank is crediting every single charge that had Nextmeds against it. IT IS MY OPINION THAT YOU WILL WASTE AN AWFUL LOT OF TIME AND GET VERY LITTLE SATISFACTION BY TRYING TO DO BUSINESS WITH THIS COMPANY THAT DOESN'T KNOW HOW TO DO BUSINESS.

I received no information about their product even though they changed my credit card I requested a refund within 10 minutes however they said they would still ship medication However they did not send me any information about what medication. I have medication allergies and I have no confidence in their process

Join in Sept 2026. Got my go ahead for meds. However, after repeated emails about delays in shipping, received first order of only 1 vial. Now time for second order and again same email over and over about pharmacy shipping delay. The first time I had asked for a refund via email went back and forth and no refund. Waiting to see on this shipment if it ever arrives. Then we shall see about refund. As of now not trusting this firm. They take your money but don't produce as promised

This is a scam. They take your money but never ship the product. They keep pushing back my evaluation; first they say there’s an appointment the next day, then they claim nothing is available for 20 days. They basically scam you, take your money, and wear you out so you just give up on the appointment. Then they claim there’s no refund and it’s your problem. They tell you to just deal with it because they aren’t giving your money back.

I regret not reading reviews before I got into this quagmire. There is not one positive comment I can make. Most importantly, the injections DID NOT WORK. I was unable to get through to anyone without a major struggle. The "portal" is a joke. It is unpopulated and, again, no way to get through to anyone about a comment or problem. I am now due for the last month of my RX, but have not spoken with anyone (despite scheduled video and telephone calls which did not take place) about how the program is working or a request for an increase in dosage. Bottom line: RX did not work, and whoever this company is owes me for the last month's dosage.

Still waiting for my meds. It's been 14 days. Customer service is not helpful at all.

Very attentive to my needs and very responsive. Great experience.

If I could have given them zero stars I would have! They are thieves, not scammers, thieves! I placed the order on 9/12/2026. The earliest appointment to speak with a "clinician" was 9/23/26. I scheduled the appointment for 215pm. I was informed by email that someone would call me at that time. No one called. I waited until 220pm, then I called customer support. After going back and forth for almost an hour I requested a refund, because they did not provide the services that I paid for almost 2 weeks prior. I have communicated to them numerous times via email and text that I'm requesting a refund. I still haven't received my refund after all this time! The following is the email response that I received after leaving the previous review. They continue to deny me my refund despite the fact that their "medical provider" was a no show; therefore they didn't provide the service, nor have I received the product: Thank you for contacting Patient Support. We understand your concerns regarding the refund request and recognize the importance of receiving a clear explanation of the conditions under which a refund may be approved. We appreciate you sharing your concerns with us and understand that this situation has been frustrating. We would like to clarify that, under our refund policy, a refund may be eligible if a medical provider on our team evaluates your circumstances and determines that you are medically disqualified from participating in the program. The medical provider would need to document this determination in your account before your refund eligibility can be reassessed. If you believe this applies to your situation, we kindly encourage you to access your online patient portal to arrange an appointment with a medical provider for further evaluation. If you have any questions or require assistance scheduling an appointment or accessing your portal, please do not hesitate to contact us. We are here to provide further assistance and support.