NextmedsNextmeds is listed under Personal Care.
Nextmeds (nextmeds.com) has 164 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Personal Care · Great Neck, NY
Excellent
Personal Care · Costa Mesa, California
Excellent
164 approved reviews, newest moderated first
Jenn
Getting my prescription in the next couple of days, the intake was very informative, can’t wait to start on my new journey
Response from NextmedsSep 29, 2026
Sending good energy for the road ahead, Jenn! If you need us, we'll be here +1 855-739-9995.
customer
My experience has been great. The provider’s are knowledgeable, kind and explain the information clearly.
Response from NextmedsSep 29, 2026
Thank you for sharing on here! May the scale cooperate and the confidence keep climbing 😄
Susan S.
The doctor reviewed my health and explained the use of the medication.
Response from NextmedsSep 23, 2026
I’m so glad to hear things are going well on your journey. Thank you for taking the time to share your experience with us. If you need anything along the way: [email protected] | +1 855-739-9995.
Adrienne R.
I signed up for a GLP-1 subscription on NextMeds.com and was charged $228.00 as a lump sum, despite understanding at signup that this would be monthly billing. I received no email confirmation or receipt — only a text message. I was never contacted by or evaluated by a licensed provider. NextMeds' own terms state that completing the online health assessment "does not create a provider-patient relationship" and that a separate telehealth consultation is required before any prescription is issued. That consultation never happened, and I never received any medication. I tried to cancel and get a refund through email, phone (twice), and social media. Support only sent an automated reply. On the phone, one representative told me cancellation wasn't possible and offered only to expedite shipping — of a prescription I'd never been approved for. A second representative found my account listed under the wrong email address entirely, which explained why I'd never received any confirmations. I was told a refund wouldn't be issued if I canceled, and was placed on hold for 30+ minutes with no resolution. The patient portal has no visible option to cancel or modify a subscription. If I hadn't disputed the charge with my bank, I have no confidence this would have ever been resolved. My bank ultimately sided with me and refunded the charge, agreeing I should not have been billed without receiving any goods or services.
Response from NextmedsSep 23, 2026
Hey Adrienne, I’m sorry this turned into such a stressful experience. Clearly, several things broke down along the way. I don’t have enough information from the review alone to confidently match it to an account, so I can’t properly research the billing, email, or provider timeline yet. If you still need assistance, please reply to the information request we sent through Trustpilot so we can take a closer look. Thank you for sharing your experience with us.
Destiny R.
They knew I was switching company's and I was currently on the 12.5mg wanting to stay the same or increase my dose they charged me then let me know my dose was decreased I'm on the 2nd shot and I ve gained almost 2 pounds verse losing 2 to 3 pounds aweek now I'm gaining it
Response from NextmedsSep 14, 2026
Hey Destiny, I can definitely understand the frustration here, especially since you have been on a quite high dose before. While it’s not common, our providers can choose a different dose than what was requested based on things like your current BMI, individual health information, how you’re responding to the medication, and whether a previous prescription has already been submitted. They also may not be able to share the full clinical reasoning with our support team due to HIPAA. That said, I’m going to escalate this internally to see if a mistake was made or if we can get more clarity on what happened. Please allow up to 48 hours for our team to look into it, then give us a call at [email protected] | +1 855-739-9995 so we can follow up with you directly.
Amy M.
I placed an order on 8/31 & per the site was waiting to hear from a medical professional to review safety as related to current meds I take. I received an "after visit summary" that I was approved to take the meds when there was never a connection, call, or visit with a medical professional to discuss. I called 2x on 9/1 to cancel & get a refund. Plus they charge the full amount for 3 month vs the monthly amount that they advertise. I received a text today with a tracking # for the medication that I canceled. I called again on 9/2 in reference to the tracking # text and was told to just throw it away if received. WTH? Be wary!
Response from NextmedsSep 14, 2026
Hello Amy, our providers review each and every answer from your intake before approving a prescription. However, we also understand that with something like a GLP-1, you may want to actually speak with the person making that decision, especially when you weren’t expecting the approval to come through that way. I can see you requested a cancellation, and I’ve already flagged that internally. Since the prescription has already been issued, if you do decide you’d like to speak with one of our practitioners before making a final decision, I’m happy to help with that too. Otherwise, please give our team 24–48 hours to confirm the cancellation and look into the refund with you through the portal. Thanks for the feedback. We’re taking it seriously as we continue working through the process.
Anne Marie S.
No phone call waited over an hour
Response from NextmedsSep 14, 2026
Hey Marie, that’s not good, and it’s definitely not the standard. We really appreciate you sharing it here. I can see your meds have been on their way to you for a few days now, so hopefully it’s smooth sailing from here! You let us know if you need anything along the way at +1 855-739-9995.
Debra W.
Wonderful service
Response from NextmedsSep 14, 2026
We’re so happy to hear that, Debra! Thanks for taking the time to share a little love with us. We really appreciate it.