NextmedsReviews of nextmeds.com

Response from NextmedsSep 14, 2026

Hey there, we definitely don’t want you dealing with medication that arrives temperature compromised, and we’re genuinely sorry for that experience. Our pharmacies typically don’t ship the full supply at once in case your dose needs to be adjusted during your journey, but that doesn’t change the fact that you should have received clear communication and support when you reached out. I can see a refund request was initiated on 09/09, and I’ve now escalated it internally to make sure it’s being followed through. It may take a few days for us to fully process it and have a definitive update, but we’ll make sure the team follows up. If you need anything in the meantime, you can reach us at [email protected] | +1 855-739-9995.

Response from NextmedsSep 14, 2026

Good afternoon, Michele! We collect your payment and health information upfront to help keep the process moving smoothly, since there are multiple steps involved in reviewing your intake, coordinating your prescription, and getting your medication to you. But we definitely understand that this may not have been clear enough, and we’re always looking for ways to make that part of the journey more transparent, so thank you. I can see that your first shipment was delivered at the end of August, so I’d really like to understand what happened from there and make sure you’re not left without an answer. If you’re still interested in cancelling or speaking with a medical professional, please reach out through the portal or give us a call at [email protected] | +1 855-739-9995, and we’ll look into it directly with you.

Response from NextmedsSep 23, 2026

We are too. We know every experience won’t be perfect, but we never want someone’s experience with us to leave them stressed. Thank you for taking the time to share yours. Reviews like this genuinely help, just like the tougher ones do.

Response from NextmedsSep 23, 2026

Good afternoon. I know some time has passed since you left this review, but that doesn’t change the fact that we want to make this right where we can. We weren’t able to match the review to an account, so we’ve requested your details through Trustpilot. Once we have the email tied to the account, we can review the order, cancellation, and payment history properly and make sure the case is handled based on what happened. We just need a little help from you to locate the right profile. Please send that over when you can, and we’ll take it from there. Thank you.

Response from NextmedsSep 23, 2026

Good afternoon Warren, I know some time has passed since you left this review, and I’m sorry this became such a stressful process. If you still need help with the order, refund, or anything else tied to it, please reply to the information request we sent through Trustpilot with the email associated with your account. I can’t locate the correct profile from the first name alone. Thank you for giving us the chance to revisit it.

Response from NextmedsSep 23, 2026

Hey Kim, I know some time has passed since you left this review, but I still wanted to reach out. What you described sounds like a serious mix-up, and I hope it was corrected soon after. If anything is still unresolved, please reply to the information request we sent through Trustpilot when you have a moment. I’ll need the email tied to the account so I can locate the correct profile and get things addressed. Thank you for sharing this with us.

Response from NextmedsSep 23, 2026

Hey there, dosing is ultimately determined by the prescribing provider based on each patient’s individual history, and we do support a wide range of doses. If you’re still having trouble getting your specific concern addressed, please reply to the information request we sent through Trustpilot with the email tied to your account. Once I can match you to the right profile, I can take a closer look. Thank you.

Response from NextmedsOct 8, 2026

Hey Shane, first, I’m sorry your review from August went unanswered. I know some time has passed, and I sincerely hope you’ve received your medication by now. If there’s anything you still need help with, whether it’s a refund or another concern, I’d be happy to look into it personally. I’ve sent a private request through Trustpilot for your email so I can locate your account and see where things stand. You can also reach us directly at +1 855-739-9995. Again, I’m sorry we missed your review, and I appreciate you bringing your experience to our attention.