I don’t have to worry about power bills so much and that’s a big deal when you’re old and poor.
Response from NexampSep 12, 2024
Hello Edwin, thank you for your support! We’re very glad to hear that Nexamp has had a positive impact on your energy savings. Our mission is to provide clean, affordable energy to the communities we serve, and delivering savings to our customers is a key part of that. It's great to know we're meeting your expectations, and we truly appreciate you being part of the Nexamp community.
BC
Brian C.
I bought into the hype as well
I bought into the hype as well, thinking that I would see a notable savings on my electric bill each month. I'm a believer in the clean energy efforts, but not at the cost of financial stability, and that's what these folks have brought me to the brink of. The first bill that I received from Nexamp showed a slight difference in what I had been paying Versant Power, but I figured that just came with the transition. The next bill, well let's say I was glad to be sitting down when I read the email. Now I have had as many as seven people living in my home in years past, and all of the costs that came with. These days it's just my wife and I, and believe me when I say it shocked me to see a bill from Nexamp that was significantly higher than any bill I ever paid to Versant, even when there were seven people in the house. Again, I tried to attribute it to something like the transition phase, but this time I did submit an email request as to why my bill was so high. What I got back was this canned response that tells you just this side of nothing at all, and definitely no clear explanation of how billing is actually applied. I know this was a canned response because I got the same email twice, exact same wording on both. Simply put, I refuse to believe that a bill of around $250.00 monthly (Versant) became a bill of mid 300's one month then 400's the next, for the exact same usage I had right along. I called Nexamp on the 27th of June finally to tell them I had had enough and I wanted out of the program. I'm very clear on the fact that they bill in arrears however here it is September 9th. I spoke with Versant a few minutes ago and they have been given no notification at all that I opted out of the solar farm and wanted to come back to them, which I find highly suspect at the least. I'm going to give it the benefit of the doubt and wait through September to see if it changes. Come October 1st if I haven't seen the change I requested my next call is to the Consumer Advocate's office in Augusta, then anyone else I can think of to talk to. This is just my experience folks, and obviously judge for yourself whether something like this will actually work for you, but this was a horrible choice for me.
Response from NexampSep 11, 2024
Hello Brian,
Thank you for sharing your detailed feedback. We sincerely apologize for the frustration you've experienced, and we appreciate you taking the time to provide such thorough insights. We hope the following details help clarify any confusion.
Overall, Nexamp applies solar credits to your Versant Power bill based on the energy your portion of the solar farm generates each month. These credits are applied to your utility bill at a discounted rate of 15%. The higher bill amounts you mentioned could be related to the seasonal nature of solar production. During the spring and summer, solar production is higher, which increases the credits you receive. In contrast, your energy usage during the winter months may rely on these credits to keep costs down and allow you to save annually. Therefore, we encourage our customers to view their savings on an annual basis rather than month-to-month.
We also want to note that the size of your share on the solar farm was initially calculated based on your energy usage at the time of sign-up. If your household energy consumption has changed significantly since then, this could impact your experience. We would be happy to review your account and make adjustments if necessary to better align with your current usage and ensure you get the most out of our program.
Regarding your cancelation request, Nexamp will not invoice for any additional solar credits beyond what was stated in your cancelation confirmation. We are actively working with Versant to ensure the cancelation is fully processed, and you will not face any unexpected charges during this transition.
Our team remains committed to resolving this matter, and we are here to assist you further. We will reach out to you personally to review the specifics of your account in more detail.
Thank you for your understanding and patience as we work to address your concerns.
CU
customer
EASY SO FAR
EASY SO FAR,Easy to sign up for i havent got connected yet just filled out paper work or sign up process.
Response from NexampSep 9, 2024
Hello, thank you for sharing your positive feedback! Our team works hard to make sure the process of community solar is as simple as can be, and we are glad to hear it has met your expectations. We look forward to helping you save on your annual electricity costs as soon as we can.
JL
John L.
Good value
Good values
Response from NexampSep 9, 2024
Hi John, thank you for the positive review. At Nexamp, we are committed to doing what’s right for our customers and the environment, and we’re thrilled to see that reflected in your feedback. Thank you for your support!
FB
Frank B.
Great People
Very service-oriented, personable, understanding and comforting crew of individuals who communicate well. So much appreciate them.
Response from NexampSep 9, 2024
Hello Frank, thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our team. Providing personable and clear service is important to us, and it's wonderful to know that our communication efforts have made a difference for you. We appreciate your continued support and look forward to providing you with continual support and savings!
AL
Anthony L. Porzio, S.
BNYGUY
Billing is easy to read. customer is very good. I have no ccomplaints so far.
Response from NexampSep 9, 2024
Hello Anthony, we appreciate your feedback! It's great to know that you're having such a smooth experience. Our team works hard to ensure everything from billing to customer support is straightforward, and we're glad it's showing. Should you need anything in the future, we're always here to assist!
CU
customer
The ease of helping Our World
Every thing was done very carefully and fully.
Response from NexampSep 9, 2024
Hello, we truly appreciate your kind words and are delighted that you had a great experience with Nexamp. Our goal is to ensure that every aspect of our service meets your expectations. If there's anything else we can do for you in the future, don't hesitate to reach out. We're always here to assist you!
DI
Diana
Customer service is great
Customer service is great! Professional & knowledgeable. Statements are easy to understand.
Response from NexampSep 6, 2024
Hi Diana, we really appreciate your kind words! It's great to hear that our customer service has been professional and helpful, and that our statements are clear. Your satisfaction is our goal, and we're so glad to see we're achieving it. Thank you for being a Nexamp subscriber!
